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2019中国客户服务智能化市场专题分析 | 产品壹佰
source link: http://www.chanpin100.com/article/109798
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客户服务作为企业提升用户体验的“窗口”，一直存在效率低下，服务单一等问题。随着人工智能技术的持续深化以及各行业客户服务数据的不断积累，智能客服市场由单纯的人力替代向体验优化、流程优化等后端环节延伸。
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