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GM stops selling the Chevy Blazer EV to deal with ‘software quality issues’

 8 months ago
source link: https://www.theverge.com/2023/12/23/24013357/2024-chevy-blazer-ev-stop-sale-software-problems
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GM stops selling the Chevy Blazer EV to deal with ‘software quality issues’

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Owners and reviewers have reported problems mechanics can’t seem to fix, with infotainment systems that spontaneously stop working and SUVs that won’t charge.

By Richard Lawler, a senior editor following news across tech, culture, policy, and entertainment. He joined The Verge in 2021 after several years covering news at Engadget.

Dec 23, 2023, 7:22 PM UTC|

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Front 7/8 view of the 2024 Chevrolet Blazer EV RS in Galaxy Gray Metallic driving down the road.
2024 Chevrolet Blazer EV RS in Galaxy Gray MetallicImage: GM

Our automotive editor was scheduled to test a Blazer EV soon, but it looks like that will have to wait — GM has paused sales of its brand-new Chevy Blazer EV following reports of significant issues.

In a statement provided to The Verge, Chevrolet communications executive director Chad Lyons said, “Our team is working quickly to roll out a fix, and owners will be contacted with further information on how to schedule their update.” Chevrolet vice president Scott Bell said, “We’re aware that a limited number of customers have experienced software-related quality issues with their Blazer EV. Customer satisfaction is our priority and as such, we will take a brief pause on new deliveries.” GM did not confirm how many vehicles are affected, other than saying it’s a “limited” number.

Edmunds reports that two months after purchasing a 2024 Chevrolet Blazer EV RS AWD for its long-term test fleet, the SUV has been at the dealership for two weeks. With 23 fault codes on a diagnostic test, they wrote that “What we got back from the dealer was alarming: the single longest list of major faults we at Edmunds have ever seen on a new car.”

Things went even worse for InsideEVs writer Kevin Williams, whose weeklong test ended after 28 hours. The vehicle’s CarPlay- and Android Auto-free infotainment system went blank while he was driving, and then an attempt to charge the battery failed, producing a “Service Vehicle Soon” error message.

InsideEVs followed up its initial report, noting owners of other Ultium-powered electric vehicles from GM complaining of unusual and, so far, hard-to-fix issues with their cars.

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