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2017 iMac Fusion Drive Death - Full HD Cost to Return Broken Drive
source link: https://forums.macrumors.com/threads/2017-imac-fusion-drive-death-full-hd-cost-to-return-broken-drive.2375643/
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Full HD Cost to Return Broken Drive
2017 27" i7 3TB iMac.
Fusion drive died on Christmas eve. Bummer. Call up Apple to organise a repair. Explicitly mention that I need to perform data forensics on the drive due to some critical things stored on my Windows partition.
Take it into Apple store, again explicitly advised the genius that I must have the hard drive back to perform data forensics to try to recover some critical data on my windows partition. Everything all good.
Pick up my iMac today. $462 parts and labor (Ouch). When i ask about my old broken hard drive, they said they won't give it back. So I complain. The manager comes out and says that I will need to be charged for that part "because you'll be leaving with two hard drives".. Yeah, both drives I have paid for. Not to mention the critical data that I want to attempt to recover
Call up Apple and got nothing. Can't even raise a complaint. Refuses to explain to me why Apple won't give my drive back.
Why would Apple not return my drive? Extremely disappointing that they didn't mention this until I went in to pickup the repaired iMac considering I was overly transparent with what I needed to do.
Fusion drive died on Christmas eve. Bummer. Call up Apple to organise a repair. Explicitly mention that I need to perform data forensics on the drive due to some critical things stored on my Windows partition.
Take it into Apple store, again explicitly advised the genius that I must have the hard drive back to perform data forensics to try to recover some critical data on my windows partition. Everything all good.
Pick up my iMac today. $462 parts and labor (Ouch). When i ask about my old broken hard drive, they said they won't give it back. So I complain. The manager comes out and says that I will need to be charged for that part "because you'll be leaving with two hard drives".. Yeah, both drives I have paid for. Not to mention the critical data that I want to attempt to recover
Call up Apple and got nothing. Can't even raise a complaint. Refuses to explain to me why Apple won't give my drive back.
Why would Apple not return my drive? Extremely disappointing that they didn't mention this until I went in to pickup the repaired iMac considering I was overly transparent with what I needed to do.
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