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Why experts are annoying

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Why experts are annoying

2019-10-27

When someone becomes an expert at something, you know what else they become? Annoying.

At a restaurant, your designer friend complains about the font on the menu, your musician friend complains about the background music, and your manager friend complains about the service. Why?

The problem is that their expertise makes them annoyed. They’re trained to spot errors. They’re so aware of what’s wrong. Even worse, they know exactly how to fix it. They learned the techniques to make things great, so they’re angry when someone didn’t do the obvious solution. They get so frustrated that they can’t focus on their meal, because now they really want to fix the problem.

These things don’t bother the rest of us. We’re easier to please. Good is good enough.

So only those who are the most upset, and know how to improve things, do the hard work necessary to make things great. The dissatisfied ones go make things better for all of us.

Why are experts annoying? For our benefit. They get mad so that we don’t have to.

Next time your friend is upset and ranting about design, politics, layout, economics, or something else you don’t care enough about, thank them for taking on the burden of knowing how to fix things, and remind them that it’s up to them to make it better.

expert

© 2019 Derek Sivers. ( « previous || next » )

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Comments

  1. Andy (2019-10-27) #

    Sadly I’m often the one complaining. Although a few months ago a friend helped to liberate me from the burden and I learnt the phrase “It’s not my problem to solve”. Which has been such a blessing, as it’s freed up my mind to only focus on the problems that are mine to solve, and leave the others to someone else. I think in turn it has also made me less annoying.

  2. Sean Crawford (2019-10-27) #

    Reminds me of what George Bernard Shaw said, something like, "The reasonable man takes life as he finds it ...therefore all progress depends upon the unreasonable man."

    If I complain without hope, then I feel twisted inside. But when I feel hope, then sometimes I like to take initiative to make things better.

  3. Liam (2019-10-27) #

    Great thought. Reminded me of this:

    https://twitter.com/EsotericExposal/status/1187685254649090048/photo/1

    Esp the anger part -

    "Anger shows you what you're passionate about, where your boundaries are, and what you believe needs to change about the world."
    Yes! I love that point! Thanks for posting it. — Derek

  4. Dean (2019-10-27) #

    Yeah...like listening to a debate among devs about whether vi or Emacs is 'better'. Experts can be _incredibly_ annoying. But, if you luck into having a PhD in art history as a tour guide at the museum - it sure does enhance your experience.
    It's awesome that we have people with the commitment to be experts in various fields. YouTube has given us the chance to meet loads of niche experts. And, personally, I feel like my life is enhanced as a result.
    Love that quote [2] Sean. Thanks for sharing.

  5. Ahmad (2019-10-28) #

    I look at the link of this post at your homepage, and can't stop laughing... because it's so true.
    When I start talking about technical things I get annoyed with, my friends always feel discouraged n turn their face.
    It may like alien's language for them..."mwuga wuga yak yak...".
    So I tried as humanist as possible.
    Something I felt familiar, might felt like jargons for them.
    I learn technical things so broad and so deep interlinked that others may discourage to hear.
    ---
    Long ago, I read a book called Analog Circuit Design, by Jim Williams (Linear Tech Staff).
    When Jim became a lecturer at MIT, he got the title by his peer as "You Fix Everything".
    Since then I wanted to become like him, the man who fix everything.
    He never graduated from college, but became the first and only teacher at MIT who just a high school graduate.
    ---
    To fix everything, we need to know everything, and to have all the resources required.
    That's why self funding businesses n 100% ownership matter.
    "Ownership is the only thing that counts.",~Felix Dennis.

  6. Sangita (2019-10-28) #

    Amazing article. In my perspective it is depending upon circumstances. Whether you should scrutinize or not.

  7. Max (2019-10-31) #

    So liberating thought!

    I have always started to feel unease, when some of my friends start getting mad about some topic or other, now I have a tool to tolerate that.

    Thanks Derek!

  8. Ryan Faulkner-Hogg (2020-04-17) #

    Expert's cannot help but inherently rub people the wrong way. People tend to question their legitimacy (probably unfairly).

    Proposing that someone knows considerably more than you do exposes your own little social insecurity, and rather than being annoyed at the expert, you are instead a little bit annoyed at yourself.

    When an expert prophesies a solution without owning any of the risk, credibility comes into question, and again, a lack of credibility inherently rubs people the wrong way.
    This point is expanded by Nassim Taleb through Skin In The Game (http://atlasgeographica.com/skin-in-the-game/)

    Thanks Derek, and don't forget about your Chef friend who knew a better way to cook it!

  9. Amie (2020-07-18) #

    Funny. I've met an awful lot of "complaining experts" who certainly thought they knew how to fix things, but turns out their "fix" was not better - just different. Sometimes even worse. Example: A doctor who insisted that my daughter did not have thrush after having her tonsils out. Said she was too old. I knew what it was and demanded the medicine (I'm not a doctor, just a mother who had seen it before). Doctor was pissed, but she was better in 24 hours. Another: A mentor who taught me metalworking (I am a metalworker) and insisted that a certain welding method would do for a project, criticizing the other method. I tried the other method. Worked great for what I wanted and was much faster.

    In my experience, anyone who is "complaining" is not doing it because they know what is wrong and how to fix it. They are complaining because it boosts their own ego. Makes them feel big. Those who truly know how to fix something, and know that they know - just do it. No complaining. No need to put down the effort of others. That is the kind of "expert" I would want to be.

  10. DEEPAK KUMAR (2020-11-06) #

    your content are really appreciative. whenever I get bored. I often choose your articles for reading and it's makes my mood smile. really sir you are doing great work.🙂

  11. Roman Berezhnoi (2020-12-21) #

    it's an interesting observation. But sometimes we need experimentators. I am expert in business website building. I am co-founder and CEO. F5 Studio has created hundreds sites since 2013. If you open few common corporate sites, you will see that they looks similar. Does it annoy me? No. it doesn't. Seems, it standards of corporate web development. But... I know, these sites look borring. That is why we have totally changed our approach. We focus on people, target audience, UI/UX design, and experiments. We try to create something new. We combine design styles, we add new section. It works. We are happy to have positive feedback from our clients. Annoying is a good factor, but you need to be open-minded to create something a little bit new.

  12. Salmy Gheblawi (2021-01-09) #

    That’s so funny, Derek! I am annoyed by people who keep complaining about everything and anything. Next time they do, I will remind them.

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