We are expanding our expert-base for Ask an Expert Peer!  Demand for the service is rising and we need to recruit more experts for the program.  Learn more about how the service works below.  We are taking applications in the “Available Products” section.

APPLY NOW

What is Ask an Expert Peer?

Ask an Expert Peer lets customers chat on their technical, product-related questions through one-on-one interactions with qualified and approved experts outside of SAP.  Ask an Expert Peer is best to deliver fast issue resolution for basic inquiries such as how-to-questions, and all low to medium priority cases.

Ask an Expert Peer is now an official and permanent channel of the Real-Time Support approach. To learn more, visit our FAQ.

Benefits of the Ask an Expert Peer channel

For customers, Ask an Expert Peer is a great way to deliver fast issue resolution for basic inquiries, such as usability or how-to questions.  This on-demand expert network comes with many advantages to the business, enhancing customer experience, reducing response times, and improving business continuity. To learn more, watch the Webinar.

Become an Expert of the Program

The application process is simple:

• You as a potential expert candidate for a specific product area or areas, must take a brief assessment examination provided by our partner Movate (formerly known as CSS Corp/Directly Inc.).
• You can become an expert in multiple product areas and we encourage potential experts to apply for multiple product areas if you are experienced in those areas.  The more product areas you are approved to be an expert in, the more opportunity for you to accumulate rewards.
• Once onboarded to the program, you choose which questions you’d like to claim.

You can earn rewards and points for every question you answer correctly.

APPLY NOW

Available Products*

You can apply to be an expert in one or more of the product areas below:

SAP SuccessFactors

• Compensation
• WFA & Reporting
• Succession & Development
• Integrations
• Employee Central
• Learning
• Onboarding
• Recruiting
• HCM Suite
• Performance and Goals

SAP ERP and Finance including S/4HANA

• Advanced Compliance Reporting
• Cash and Liquidity Management
• Electronic Invoicing for Brazil
• Availability Check and Advanced ATP
• Accounts Receivable, Accounts Payable, and Bank Accounting
• Financial Posting and Taxes
• Sales Order Processing & Credit Management
• Shipping
• Billing
• Business Partner
• Invoice Management
• Asset Accounting
• Treasury and Risk Management
• Access Control
• Overhead Cost Controlling
• Purchase Order Processing

SAP Supply Chain Management (SCM)

• Transportation Management
• Production Planning and Detailed Scheduling
• Supply Network Planning in SAP SCM
• Demand Planning
• SAP Integrated Business Planning

Platform Technologies

• ABAP Programming
• ABAP Dictionary
• ABAP Frontend
• ABAP Security
• BTP Cloud Platform Integration
• BTP Cloud Foundry
• BTP Cloud Platform Cockpit
• BTP Cloud Application Programming
• SAP Enable Now
• Change Transportation System
• CST Internet Communication Manager & Web
• CST Memory Management & RFC Gateway
• EIM HANA SAP Landscape Transformation Replication
• MDG Materials
• Oracle
• HANA DB
• Upgrade

** This blog is about expert recruitment; Each channel of above listed products becomes active as soon as we have enough experts. Start applying now!

About Movate

SAP has partnered with Movate (formerly known as CSSCorp/Directly Inc) to support customers with cutting-edge AI and on-demand customer service.  The on-demand customer service relies on specialists with special product expertise, who are non-SAP employees, that are interested in engaging more broadly and deeply with SAP customers. Learn more at this site.

More Questions?

For additional questions about the channel and the application process please post in the comments section below. We look forward to expanding this channel with more participation from the many experts in SAP Community.