Solution Path for Knowledge Management
source link: https://www.gartner.com/en/documents/4449099
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Published: 19 June 2023
Summary
Knowledge management is an essential practice but is difficult to achieve sustainably. This Solution Path guides application technical professionals through the process of establishing, growing and maturing an effective KM practice, and defines a maturity model for assessing progress.
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Key Findings
Formal documentation and curated knowledge bases are essential parts of knowledge management (KM) but represent only a fraction of the “know what” and “know how” that exist only in people’s heads.
Most organizations begin their KM initiatives with an overemphasis on repositories, tooling and technology. This is a recipe for failure.
Artificial intelligence (AI) and machine learning (ML) technologies do not eliminate the need for establishing a sustainable KM program. Rather, they make foundational KM practices even more essential.
Recommendations
To establish and sustain a KM program, application technical professionals should:
Establish a content standard to provide guidance on how a knowledge
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