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Apple selling defective MacBooks

 1 year ago
source link: https://forums.macrumors.com/threads/apple-selling-defective-macbooks.2183386/
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Apple selling defective MacBooks

Macskin

macrumors newbie

Original poster

How can apple get away with selling defective MacBook Pro even there latest MacBook Pro had a defective keyboard they do not tell the customer before they pay out thousands of pounds. The new 2019 MacBook Pro costing from the cheapest MacBook Pro costing £1249 for the 13 inch rising to £2699 for the 15 inch are defective like the ones before. Apple dose have a Keyboard Service Program for MacBook,
MacBook Air, and MacBook Pro this program is not to fix your MacBook it just replaces your MacBook keyboard with a new defective keyboard it won't cost you anything as long as you are in warranty or you have your apple care. If you are out of warranty and don't have apple care to fix the keyboard problem will cost about £500. If you are in warranty or have your apple care don't think that you are ok once you give your MacBook to apple for the repair they will then go over every bit of your MacBook to find a way out of doing the repair and make you pay.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
I have PTSD at times I break out in a full body sweat some of this sweat got on my keyboard and got under the keys it has not activated any water trigger on my MacBook. When I took my MacBook Pro back to apple for the second time for my keys sticking they found the thee water damage from my sweating it has not done anything but gather under some keys now apple say before they can fix the sticky keys I must repair the water damage. To repair the water damage I have to replace the top cover a cost of £500 then apple say they will fix my sticky keys.
Apple wont tell me in what way the water damage impairs the service of them carrying out the Keyboard Service Program. The one thing I do know if I repair the water damage by replacing the top cover it will save apple from having to do the Keyboard Service Program to fix the sticky keys as I would of just paid for it by replacing the top cover as the keyboard is part of the top cover.
Once I found out about what apple came to be water damage and to fix it was to replace the top cover I suggested to Apple as the keyboard problem is a defect problem on my model of MacBook Pro and that the defect was a manufacture problem that we go 50/50 on thee repair cost which I think is more than fair. The response from apple was No they will only fix the keyboard after I have payed them to fix thee water damage.

If you do have this problem and take it to apple for them to fix the problem with another defective keyboard.

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.

Apple started the Keyboard Service Program 2 years ago. The list below shows all MacBooks covered by the Keyboard Service program. The list also shows Apple have continued selling defective MacBooks

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
MacBook (Retina, 12-inch, Early 2015) MacBook (Retina, 12-inch, Early 2016) MacBook (Retina, 12-inch, 2017) MacBook Air (Retina, 13-inch, 2018) MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports) MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2016) MacBook Pro (15-inch, 2017) MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2018) MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2019)

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