LiveChat for Slack
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LiveChat for Slack
Move chats to Slack and talk to clients wherever you want
Hello Makers!
Today I'd like to present you the integration between Slack and LiveChat, which turns the latter into a teamwork-friendly customer support tool.
It connects the LiveChat account with a Slack workspace and turns incoming chats into separate threads, where you can reply to your customers. Whatever happens in one app is reflected in the second one, providing you a seamless communication experience.
Another useful feature is routing chats from specific pages to dedicated groups – this way, customers are being connected to relevant teams, e.g. Sales or Product Team.
What's more, it allows you to collaborate with your teammates – other members of your team can also leave comments in a certain thread, but their messages won't be visible to the customer. This way, you can spend less time solving more difficult cases.
Let me know what you think!
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