7 ways to troubleshoot if your Wendy's app is not working

You may need to try a few different troubleshooting methods to resolve issues with the Wendy's app. Pavlo Gonchar/SOPA Images/LightRocket via Getty Images

• If your Wendy's app is not working, there are several troubleshooting methods you can try on iPhone and Android. 
• Try to restart the app, turn off Wi-Fi, and check to see if the Wendy's online service is working.
• Here are the top seven ways to fix the Wendy's app when it's not working properly.

Mobile apps make fast food even faster and more convenient. The Wendy's app, for example, lets you place orders on your phone and then select in-store pickup or at-home delivery. In addition, the app makes it easy to collect points to earn free food. 

But like any kind of technology, the app can sometimes suffer from problems that keep you from placing orders or even running the app at all. There are a lot of possible causes when the Wendy's app is not working, so here are the top seven ways to troubleshoot and solve your problem.

Restart the Wendy's app

Perhaps the single most common problem you can encounter when the app won't start or won't load data is that the app itself is misbehaving, and simply restarting it can get it back up and running quickly. All you need to do is to force the app to close and then start it again — often, that will fix the problem. Here is how to close an app on Android and how to close an app on iPhone.

Switch off your Wi-Fi

Another common glitch you'll encounter is when you're trying to use the Wendy's app in an area with poor network coverage. Many public Wi-Fi networks offer a pretty low-quality signal, and if you can't use the Wendy's app on public Wi-Fi, just temporarily disable your Wi-Fi and rely on your cellular signal instead. Swipe down from the top of the screen to reveal the iPhone Control Center or your Android phone's shortcut panel and tap the Wi-Fi icon to temporarily disable it. Then try using the Wendy's app again. 

Disable Wi-Fi to see if that fixes the problem with your Wendy's app. Dave Johnson/Insider

See if the Wendy's online service is working

The Wendy's app relies on an online service to do all of its magic. The Wendy's service is rarely offline, but if the app isn't working, that's a probable cause. Before you try any other more time-consuming or complicated troubleshooting steps, check the status. at Wendy's app status page on IsItDownRightNow. You can also search "is Wendy's app down" in your web browser.  

Check IsItDownRightNow to see if the Wendy's app service is offline. Dave Johnson/Insider

Sign back into the app

The next simplest fix is to sign out of your Wendy's account within the app and then sign back in again. It's possible there is some corrupt account data cached in the app, and signing out and then in again can often resolve the issue. In the Wendy's app, tap Account at the bottom of the screen and then tap Settings. Scroll to the bottom and choose Log Out. Then sign back in. 

Sign out of the app and then back in again to see if that solves your problem. Dave Johnson/Insider

Clear Wendy's app data

Another possibility: You might have encountered a problem with the app's data cache. If the cache is corrupted or not working properly, you might need to clear it for the app to work properly again. Unfortunately, the only way to clear an iPhone app's cache is to uninstall the app and then reinstall it from the App Store. If you are using an Android, though, you can clear the app's cache without removing the app. Just start the Settings app and tap Apps. If necessary, tap See all apps and then tap Wendy's.Then tap Storage & cache, and finally tap Clear storage. 

Clear the app's cache to resolve problems with the Wendy's app. Dave Johnson/Insider

Restart your phone

If you're still having trouble with the Wendy's app, it might be time to restart your phone. Turning your phone off can flush out temporary software glitches that are adversely affecting your software. You can turn off most Android phones by holding the power button for several seconds, or you can swipe down from the top of the screen to see the shortcuts panel and tap the power icon. If you have an iPhone, here's how to restart it regardless of which iPhone model you own.

Reinstall the Wendy's app

Lastly, you might need to reinstall your app. This is particularly relevant if you're an Android user, because you may have already just done this step while clearing the cache on your iPhone. Just delete the Wendy's app from your phone and then reinstall it from your device's app store. You'll be automatically logged out of your Wendy's account, of course, so make sure you have your account information handy to log back in.