Ultra broke after 1. fall

After 2 weeks my watch felt on a stone ground in my bathroom. See the result. I am a little bit dissapointed. Good for me that I have Appe Care

So much about the durability claim huh.
Yes, I know glass breaks.

It’s the weakest part of the Watch since it’s designed to be durable while being worn.

No need to be disappointed in Apple. The watch isn’t marketed as being impervious to breaks from falls. The fault is with you.

Apple_Robert said:

No need to be disappointed in Apple. The watch isn’t marketed as being impervious to breaks from falls. The fault is with you.

Yes like „you‘re holding it wrong“ 🤦‍♂️

paganini007 said:

After 2 weeks my watch felt on a stone ground in my bathroom. See the result. I am a little bit dissapointed. Good for me that I have Appe Care

sorry, but that is exactly what AC+ is for ... these things happen

paganini007 said:

Yes like „you‘re holding it wrong“ 🤦‍♂️

Blaming Apple for something you caused is down right wrong.

Apple_Robert said:

Blaming Apple for something you caused is down right wrong.

I know. They said it is the rugged Apple Watch ever. Didn‘t know that it is not true! My fault…I dropped the watch wrong..

Thing is this obviously wasn’t during normal use as you weren’t even wearing it. That part of the watch would generally never be exposed when worn!

paganini007 said:

I know. They said it is the rugged Apple Watch ever. Didn‘t know that it is not true! My fault…I dropped the watch wrong..

Even a Rolex will break if you drop it on the wrong surface. And no, I didn’t have Apple care.

paganini007 said:

I know. They said it is the rugged Apple Watch ever. Didn‘t know that it is not true! My fault…I dropped the watch wrong..

It is the most rugged Apple Watch ever. All of the improvements are designed to make it tough enough to be worn in extreme use situations such as climbing or diving. Damage like yours would be almost impossible while the watch is on your wrist and if you did manage to do it, the broken Apple Watch would be the least of your problems.

jz0309 said:

sorry, but that is exactly what AC+ is for ... these things happen

As long as you’re sorry.

OllyW said:

It is the most rugged Apple Watch ever. All of the improvements are designed to make it tough enough to be worn in extreme use situations such as climbing or diving. Damage like yours would be almost impossible while the watch is on your wrist and if you did manage to do it, the broken Apple Watch would be the least of your problems.

Yep, that’s the key thing: the toughness is designed for when it’s being worn.

This is a fluke, really. Unfortunate, yes, but as noted, exactly what insurance is for.

Apple_Robert said:

Blaming Apple for something you caused is down right wrong.

paganini007 said:

I know. They said it is the rugged Apple Watch ever. Didn‘t know that it is not true! My fault…I dropped the watch wrong..

It's your fault for trusting Apple.

This thread title had me thinking the OP had also experienced the fall, so I’m glad everyone is okay and that AC+ was in play.

Seasonal MR participant here —whenever there’s a new product that I must have (rare) — and seeing the photos of mishaps is always a good reminder to remain diligent about handling/storing devices when in their vulnerable states, but also a personal reminder that I’m spending too much time on MR, lol.

That is the weakest part of the Watch… it’s designed to be against your wrist if you were going to fall on it.

It’s a convex piece, it’s very easy to damage these things with an impact!

Should have bought a Garmin Fenix 7 after all!

paganini007 said:

I know. They said it is the rugged Apple Watch ever. Didn‘t know that it is not true! My fault…I dropped the watch wrong..

Rugged doesn't mean invincible.

It's unfortunate but, you did drop it not Apple. I've owned Garmin Fenix and now the Ultra and the Garmin can also be broken if dropped (shocking eh).

Seriously, I appreciate it's gutting but you did drop it onto a very hard serface & the weakest part of the watch made contact first. That part is normally shielded by your arm and the toughened outter shell of the watch. You'll just have to take it on the chin and learn to be more careful. I've had 3 AW over 5 years and never experienced this (all SS & TI watches)

Totally Apple’s fault, obviously. How dare they make watches that can be affected by gravity.

The back of the Ultra is much more likely to break than the front because of the convex glass and ceramic. With a regular Series watch you have two sides that are at risk from a drop.

If this type of damage was sustained when actually wearing the watch, you’d have a lot more to worry about 😅

Gutted though. This is why AC+ is a must! Glad you have it 👌

JWGold said:

Even a Rolex will break if you drop it on the wrong surface. And no, I didn’t have Apple care.

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Should’ve gotten applecare+ with it