I visited Pizza Hut in the metaverse, and found a fundamental misunderstanding o...
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I visited Pizza Hut in the metaverse, and found a fundamental misunderstanding of what customers want
Pizza Hut launched a brief experience in the metaverse through ComplexLand.
The pizza chain gave visitors the chance to win free pizza in the digital world.
I tried it for myself, and I don't think fast food and the metaverse mix.
Pizza Hut recently made its debut in the metaverse, so I decided to pay the virtual pizza chain a visit.
I've visited other fast food chains in the metaverse before, including Chipotle's Roblox burrito builder earlier this year.
Source: Insider
I found Chipotle's take on the metaverse amusing and mildly entertaining but missing the essential pieces I want in a restaurant, so I was interested to see how Pizza Hut would fare in comparison.
Like Chipotle, Pizza Hut opted to host its event in a virtual experience that already exists, in this case, ComplexLand.
ComplexLand describes itself as a "free, open-world digital experience" centered around purchasing exclusive merchandise and brand drops.
The game dropped me in the welcome area of the digital world, where I was given a randomized avatar to explore.
I first spent a few minutes getting my bearings, figuring out how to move around and chat.
Messages started popping up about different merch drops in the digital world and where I could find them.
Almost immediately, I happened upon some coins that could be used for exchanges inside the website.
The Pizza Hut connection wasn't especially clear, so I double checked that I was even in the right place.
ComplexLand was full of areas I could enter, so I searched around more.
Each spot on the map took me to a different page where different items were available to buy.
There were both real and virtual items for sale.
Most of the items on sale were collaborations with brands I recognized by name, like this shop's affiliation with "Ozark."
This Bored Ape art was sold out by the time I arrived.
Pizza Hut's role came in the form of delivery vehicles places around the the area that users could find and use to potentially win free pizza for a year.
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