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Wave 1 2024 Customer Insights Journey Chat With Amey Holden

 7 months ago
source link: https://meganvwalker.com/wave-1-2024-customer-insights-journey-chat/
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Wave 1 2024 Customer Insights Journey Chat With Amey Holden

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Wave 1 2024 Customer Insights Journey Chat With Amey Holden

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Wave 1 2024 Customer Insights Journey Chat With Amey Holden

2024-01-26
*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***

The release notes for Dynamics 365 Wave 1 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of! 

You can find Amey in the following places: 

🟣 LinkedIn: https://www.linkedin.com/in/amey-holden/

🟣 Website: https://www.ameyholden.com  

You can watch the video here:

🚀New and planned features for Dynamics 365 Customer Insights – Journeys, 2024 release wave 1

🎯 New and planned features for Dynamics 365 Customer Insights – Data, 2024 release wave 1

 Wave 2 2023 Change History: 

✅ Features Added: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-added-to-release-plan

📆 Release Date Changed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#release-date-changed

❌ Features Removed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-removed-from-release-plan

Wave 1 Item Links: 

1️⃣Boost customer confidence with branded links for email and content

2️⃣Capture responses from external, third-party forms

3️⃣Collect extra customer information without creating custom attributes

4️⃣Build and test journeys before deploying to production

5️⃣Easily manage customer consent from contact and lead forms

6️⃣Easily reference copies of sent emails in the timeline

7️⃣Engage customers with personalized messages based on website interactions

8️⃣ Ensure messages go to the right contact email address

9️⃣Get faster insights at scale with auto-management of segments, measures

1️⃣0️⃣Improve engagement and compliance with double opt-in

1️⃣1️⃣  Improve reliability of insights with advanced bot protection

1️⃣2️⃣Instrument and test real-time events faster with a developer portal

1️⃣3️⃣Optimize engagement and increase conversion rates with email A/B testing

1️⃣4️⃣Prevent duplicate emails to contacts that share an email address

1️⃣5️⃣Provide varied experiences in one journey using journey split tiles

1️⃣6️⃣Reach customers quickly with 10x increased throughput

1️⃣7️⃣Reach your customers at the right moment with send scheduling

1️⃣8️⃣Understand and optimize journeys with customer flow analysis

1️⃣9️⃣ Qualify leads and route to sales when buying is likely

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