ManageEngine raises UPS Solutions’ data efficiency by more than 25%
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Friday, 08 December 2023 10:02
ManageEngine raises UPS Solutions’ data efficiency by more than 25%
Technology company ManageEngine has improved data infrastructure company UPS Solutions’ customer support and raised its operational efficiency from 50% to over 75%.
UPS Solutions manages a range of customer environments—from smaller edge computing facilities to data centres with over 800 racks.
It needed to provide its clients with environmental monitoring and security solutions, including access controls.
It also needed to provide 24/7 customer support with high uptime, while also offering recommendations for security tools, availability monitoring, user management, and troubleshooting.
“Communication and customer support are primarily conducted via email. As such, ensuring a secure and efficient IT environment for end users is crucial,” said UPS Solutions data centre solutions manager Shohel Khan.
UPS Solutions also has more than one thousand devices in the field requiring real-time monitoring, and it sought a solution that could discover and manage these devices.
So, it picked ManageEngine as its solutions provider. It leveraged ManageEngine’s OpManager, a network monitoring software solution, to address these challenges.
The solution provides monitoring through various protocols, with a primary focus on Simple Network Management Protocol (SNMP).
OpManager’s SNMP-based device discovery feature offers a range of SNMP options from basic to highly secure.
For devices that are incompatible with SNMP, OpManager allows the use of protocol converters, providing flexibility in device monitoring.
OpManager’s allows for customised monitoring and reporting, covering everything from endpoints and network availability to resources and performance metrics. This flexibility has enabled UPS Solutions to gather historical data and maintain a high level of visibility into its infrastructure.
OpManager also includes pre-built reports for various device types, device numbers, and poll statuses, making it a valuable resource for 24/7 monitoring agents.
ManageEngine OpManager has improved UPS Solutions’ productivity and reduced its reliance on multiple monitoring tools.
OpManager’s automatic adjustment of thresholds has streamlined issue identification, minimising the time the company spends on troubleshooting network latency or unresponsive devices.
“OpManager’s comprehensive feature set has allowed us to consolidate our monitoring and reporting activities, resulting in more efficient operations and a higher quality of service for our customers,” said Khan.
UPS Solutions says the solution has increased efficiency in device management, improved visibility into network performance, and provided a unified platform for monitoring and reporting.
As a government-accredited provider, UPS Solutions offers a range of critical infrastructure products and services, including UPS systems, cooling solutions, batteries, and remote monitoring solutions, serving the needs of small businesses, multi-national corporations, and government organisations.
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