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ebook: Ultimate guide to customer journey mapping - Qualtrics
source link: https://www.qualtrics.com/ebooks-guides/customer-journey-mapping/
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EBOOK
The ultimate guide
to customer
journey mapping
Wondering how to improve your customer’s experience from start to finish? Journey mapping can do just that. Journey mapping can help you pinpoint and document key moments of your customer’s experience and help you identify what is working and where you should focus to make improvements.
In this guide you’ll learn how to correctly identify and document each stage of the journey so that you can understand your customers’ needs at every point along the way.
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