Application Manager, Salesforce ServiceCloud

Meta's Application Management Team has the responsibility of driving business enablement at scale through optimizing and evolving the usage and investment of vendor platforms across the enterprise. Application Management's Care team is at the heart of Meta’s mission of outstanding customer service for our hardware business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping Meta run more efficiently; we're setting a new industry benchmark for how users and employees get faster help when needed. Enabling operations core business requires unconventional thinking and lightning-fast, real-time solutions. We are seeking an Application Manager to manage and maintain the Salesforce platform and its multiple components and apps for our Care team group. The ideal candidate will be expert in ServiceCloud implementation and have prior working experience in the Customer Service industry. Successful candidates will architect new solutions, question common assumptions, rethink existing configurations, and see every challenge as an opportunity for system improvements.