When you manage people, they ask you for things: to extend a deadline, to make an exception, to give them a raise or more resources. Maybe they don’t even have to ask; you notice the need and start thinking about how to meet it. Negotiations professor Martha Jeong explains the mindset, framing, timing, and tone that’ll position you to get the most mutually beneficial solution.

People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now, and holding tension and resolving disagreements takes planning, practice, and restraint. Amy G teaches us about different types of conflict, natural tendencies, and options for responding.

If you’re a woman who’s a new manager, people will probably push back on your authority. As difficult as defiance is to face—especially when you’re settling in yourself—we have ideas for making it clear that you’re in charge. McKinsey’s Lareina Yee recounts the actions that senior leaders took that affirmed her position. Kelsey reflects on the disrespect she felt as a first-time manager, as well as her discomfort with power, and Amy B helps her make sense of those experiences and feelings. If you manage a woman who’s a new manager, this episode is for you too!

Are you a new manager? You may have some—er, a lot—of questions. How do you gain your employees’ trust and respect? How should you handle the inevitable conflicts that come up? And how much power do you actually have, and how do you use it for good? In this special series, we’ll address these questions and many others—including any you send our way.

We’ve planned a half-day of learning, guidance, and inspiration—all virtual. Here’s the session lineup, hour by hour: 1) Communicating effectively when you’re running on empty, 2) Lessons from women making work better for women, 3) The latest gender research and what it means for you, and 4) Ask the Amys. Register here.