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Amazon Using Generative AI To Summarize Product Reviews - Slashdot
source link: https://slashdot.org/story/23/06/13/1851241/amazon-using-generative-ai-to-summarize-product-reviews
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Amazon Using Generative AI To Summarize Product Reviews (cnbc.com) 13
Posted by msmash
on Tuesday June 13, 2023 @04:40PM from the closer-look dept.
Amazon is turning to artificial intelligence to help users find the right product. From a report: The e-retailer recently began testing a feature in its shopping app that uses AI to summarize reviews left by customers on some products. It provides a brief overview of what shoppers liked and disliked about the product, along with a disclaimer that the summary is "AI-generated from the text of customer reviews." A mobile listing for a children's "Magic Mixies" cauldron toy says that buyers gave positive feedback around its "fun factor, appearance, value, performance, quality, charging, and leakage."
"However, the majority of customers have expressed negative opinions on these aspects," the summary states. "For example, some customers have paid over $100 for a toy that wasn't worth it, while others have experienced issues with the product's quality and charging." Amazon confirmed that it's testing the feature. The company didn't share specific details about it works or what AI models are being used to summarize.
"However, the majority of customers have expressed negative opinions on these aspects," the summary states. "For example, some customers have paid over $100 for a toy that wasn't worth it, while others have experienced issues with the product's quality and charging." Amazon confirmed that it's testing the feature. The company didn't share specific details about it works or what AI models are being used to summarize.
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