Commpete lauds ACMA’s approval for faster phone number porter switch timeframes

Tuesday, 06 June 2023 20:25

The Australian Communication and Media Authority has decided to approve new timeframes for switching phone number porters (porting) between telco providers, which means majority of Australian organisations will only need 15 working days rather than up to five months to switch providers while retaining numbers—a decision welcomed by telco alliance Commpete.

Commpete claimed it has campaigned for this change, particularly after the lack of porting timeframes caused significant delays for organisations wanting to port numbers during the Covid lockdowns in 2020.

Commpete has lauded the new rules as a win for competition and the promotion of consumer interests.

"The rules governing the speed of provider switches were established two decades ago and have failed to keep pace with technological advancements, automation, and peoples’ expectations for swift number transitions between providers," Commpete stated.

Commpete highlighted that switching and opting for a new provider can take up to 120-150 days, which leaves a lot of uncertainty, despite the fact it can be faster and can be accomplished within 15 working days with regulatory attention and inter-company focus.

“As cost-of-living pressures escalate, consumers and businesses deserve the freedom to choose when to change providers, and have certainty over how long it will take."

Commpete also stated the move is positive for the smaller providers it represents, as well as challengers as a whole.

"Outdated processes that hinder competition concentrate pricing and service standards in the hands of dominant providers, disadvantaging end-consumers and emerging market entrants," the association said.

"While transitioning to the rules will require time, Commpete views this as a significant change and a major victory for competition."

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Commpete lauds ACMA’s approval for faster phone number porter switch timeframes