The Apple Store is down as Apple gets ready to unveil new products at WWDC

When the Apple Store goes offline it’s usually an indication that Apple is about to launch a new product. There is no surprise that Apple has taken the store off line today, Monday June 5, 2023: The company is getting ready to kick off its Worldwide Developers Conferences (WWDC) with a keynote event later today (10am PDT). The fact that the store is down is a good indication that there will be hardware announcements to accompany the anticipated software announcements.

Read on to find out what might be coming, including a new 15-inch MacBook Air.

Why is the Apple Store down?

Having trouble browsing the Apple Store online? There are a few reasons why the Apple Store might be offline. It could be because Apple is preparing to launch new products at an event, or it could be because Apple is about to start taking pre-orders for a new product.

If you are reading this story and it’s the day of an Apple Event (as is the case today: Monday June 5, 2023) then yes, the store is down. Apple has taken it offline while it prepares for new product launches. The store always tends to go offline just before an event–to find out if an event is expected today read: When is Apple’s next event?

Even if there isn’t an event planned, there’s also the possibility that the Apple Store could be closed while Apple updates it with new products that will be launching later. Wondering whether there are new products expected? Take a look at our New Apple Products round up. Some times Apple just issues a press release relating to new products that it won’t be announcing at an event.

Alternatively Apple might be kicking off pre-orders for upcoming products.

However, don’t jump to the conclusion that if the store is down it means new Apple products are coming, that isn’t always the case. The store might be down due to connectivity issues and for scheduled maintenance. On April 24 we saw the store go down twice only to go back online without an update. Check the state of Apple’s servers here.

Why the Apple Store is down today?

Today (June, 5 2023) the Apple Store is down because the company will be making product announcements during the WWDC keynote later.

It is possible that Apple will announce the following new products, although some are less likely:

What time does the App Store usually go down

Events tend to start at 10 a.m. at Apple’s HQ in California, which is 1 p.m. ET and 6 p.m. UK time.

If there is no event and the Apple Store is down you may be wondering what time does the Apple Store go down and when does Apple make the announcement?

In our experience the Apple Store goes down at around 8 a.m. ET, 5 a.m. PT, 1 p.m. UK time. On June 5 the Apple Store went offline about 1 hour before those times.

If it’s not an event day the news usually arrives at around 11 a.m. ET, 8 a.m. PT and 4 p.m. in the UK. If it is an event day expect the store to be offline until shortly after the event ends.

Other reasons why the Apple Store could be down

However, there are other reasons why the Apple Store can be down, so if you are here on a day when there is no event or pre-orders planned, check the other reasons why the Apple Store could be down below.

Apple could be updating the online store

Before we explain how to check the status of Apple’s online store, we should first explain the possible reasons why the store might be down.

The most exciting reason is that Apple could be updating the store with new products. 

Apple tends to shut down the Apple Store while it updates the range of products available, whether it be removing old products and adjusting pricing or featuring the latest iPhone or iPad. The tell-tale difference between server issues and Apple updating the Store is the splash page that you land on.

If the Apple Store is down due to product changes, a message along the lines of ‘We’ll be right back’ (It used to say: ‘We’ll be back soon’) should be displayed. If this is the case, you don’t need to do anything else: there are no server issues, you just need to sit tight and wait for Apple to update the Store.

The Apple Store is down

However, if when you try to access the Apple Store you get a 404-error message (or if the site isn’t performing as you’d expect) then there may be an issue with Apple’s servers. To determine whether this is the issue, you can skip the next section and read about how to check the system status below.

You are using an outdated version of Safari or macOS

If you’re struggling to access the Apple Store, while other people are having no problems, it might be due to your outdated software. If this is the case the message ‘unsupported browser version’ will display when trying to visit the page on older versions.

The store also appears to be unavailable when any of the older macOS versions, including macOS Yosemite or Sierra, on other browsers. The likes of Chrome and Firefox will not work unless you update to a recent build.

This is thought to be an attempt by Apple to protect its customers from any potential threats.

How to check Apple’s System Status

The first step in establishing whether the Apple Store is down (apart from going on the site itself!) is to visit Apple’s System Status website. This site displays the current status of every Apple service, from iOS device activations to iCloud and, of course, the Apple Online Store.

It not only informs users of any potential problems with the online services, but also gives users a heads up on any scheduled maintenance that could cause issues. It also indicates whether there were recent disruptions that have now been resolved.

If you see a message next to the Apple Online Store status, click it. It should bring up more details about the issue including the duration of the outage and the issues that users would have/are experiencing.

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Check crowdsourced status websites

Apple’s System Status site isn’t the only place to find up-to-date information on the status of the Apple Store. Down Detector is a hugely popular third-party status website that relies on crowdsourced information from users to provide up-to-date statuses on a range of online services from PayPal to Steam and the Apple Store too.

The site allows users to report issues and allows you to see past issues that have affected the performance of the service. It also features a handy heat map of live outages, so you can see whether the issue is local to your city/region/country.

Another good resource is the aptly named Is It Down Right Now?. The site offers similar data to Down Detector, but also features a grid displaying access speeds over the past few days.

It works in a different way to Down Detector though, as you have to search for the service via URL and at the time of writing, it checks the status of the entire Apple website, not specifically the Apple Store.

Read next: How to use the Apple Education Store