The Trust deploys Boomi to streamline operations and healthcare

Wednesday, 10 May 2023 11:08

The Trust deploys Boomi to streamline operations and healthcare

National charity offering specialist community-based and residential support for adults The Disability Trust (The Trust) has deployed Boomi’s integration platform to connect systems including care management systems, Microsoft Active Directory, risk management, finance, and human resources to improve and optimise overall healthcare.

Boomi’s integrated platform also introduced Master Data Hub (MDH), which will be used to migrate employee and participant information into a data warehouse.

Once the project is complete, support workers will have an understanding of participants during all engagements, including the ability to log details of their needs, which will be available to all teams.

The project will see people with disability have access to activities like simulated driving, attend video calls for personal or professional purposes, and partake in virtual reality (VR) training and gaming.

“A key criteria from our board is putting data into carers’ hands to ensure they provide the best support possible,” said The Disability Trust head of ICT Ian Treweek.

“We want them to have all the information they need in one place so they can make ideal decisions around care and better meet the unique needs of each participant. We also want to ensure our executives and managers have real-time data for their regions and teams at a click of a button.”

Boomi has claimed that the initiative “had a tremendous impact” on the Trust’s ability to fulfil obligations under the National Disability Insurance Scheme to which it transitioned five years ago and streamline ongoing reporting requirements.

“A lot of organisations in our sector use ad hoc solutions, leaving workers to manually punch in data to multiple systems. It’s a lot of unsustainable rework. With seven core applications that all need to be intertwined, having Boomi instantly connecting data saves many hours of data entry while avoiding duplication through automated cross-checks,” said Treweek. “The potential time workers get back can be dedicated to where it’s needed most: providing care.”

Before Boomi, The Trust relied on legacy, point-to-point integrations, which required extensive coding and management.

In some instances, there was no integration capability, risking inconsistencies and errors resulting from manual data entry, Boomi said.

According to The Trust, Boomi was chosen as it offered the best return on investment, and didn’t require additional headcount to handle technical complexities and coding. These were critical factors for an NFP like The Trust, where every dollar saved can be reallocated to add value in support of its participants.

The Trust also plans to leverage Boomi’s API and API Management capabilities to establish uniform processes for employee onboarding.

“Data not only optimises decision-making, but holds the answers to questions organisations may not even know to ask. Without a centralised view of this asset, companies are forced into workarounds that delay service delivery, and risk blowing out costs, which is particularly detrimental to NFPs,” said Boomi director ANZ Nathan Gower.

“With Boomi connecting data, people, and devices, management teams gain a clear picture of participants’ needs and operations, allowing them to focus on their support roles with confidence that the information they have at hand is reliable and up to date.”

Read 219 times

GARTNER MARKET GUIDE FOR NDR 2022

DOWNLOAD NOW!

PROMOTE YOUR WEBINAR ON ITWIRE

MORE INFO HERE!