Nightfall is the first AI-powered data leak prevention (DLP) solution for Zendesk. Discover sensitive data in support tickets and files. Automatically find and remove PII, PCI, and API keys, reducing the risk of breach and simplifying compliance.

Hi PH,

My name is Anisha and I am the lead product manager at Nightfall AI for our Zendesk integration.

Nightfall is the fastest-growing cloud data leak prevention provider. Over the last four years, we have seen rapid growth in sensitive data stored on the cloud, particularly for support agents using Zendesk. This is highlighted by Zendesk’s own CX Trends 2022 Report, where it was found that ticket volume had increased across all channels, with webform/email by 10% YoY and chat by 17% YoY.

These findings are supported by a recent study that found on average 10+ API keys unprotected in Zendesk. This makes Zendesk an attractive target for hackers looking for PII, PHI, Passwords and API Keys, and payment information. In response to this growing problem, we are launching Nightfall for Zendesk.

Nightfall for Zendesk is the only cloud-native DLP solution that has: 1. Automated ticket remediation actions - redaction, deletion of attachments, and marking tickets as private 2. Installs in minutes via a single click 3. AI-powered detection for the most accurate data classification

With Nightfall, companies can now detect and secure sensitive data like PII and PHI, reducing their risk of data breaches.

I'm inviting everyone on PH to: 📖 Check out the recent study we completed across thousands of organizations (https://www.nightfall.ai/blog/ni...) ⬇ Schedule a demo (https://www.nightfall.ai/demo) with a product specialist today to learn more; 👂Provide feedback on our Zendesk integration and let us know what features you want the team to add next.

Thanks for reading, and we are looking forward to hearing from everyone!