Spryngtime - ChatGPT for customer support & onboarding | Product Hunt
source link: https://www.producthunt.com/posts/spryngtime
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ChatGPT for customer support & onboarding
Spryngtime
ChatGPT for customer support & onboarding
Hey all! Michael here, builder at Spryngtime.
While we were building our previous company (still running), one of the biggest pain points we ran into was answering customer support & developer onboarding tickets. That easily took up 20-30% of our time.
And while we love interacting with customers, we realized a good amount of the questions were already answered if they had just read our docs! Many of our responses were just "Yes we can do X, here's a link to our docs" or "Sorry, you're running into this issue, have you tried this? {Insert link to docs}"
So to solve that, we built a chat bot that's trained on your public knowledge (docs, FAQs, etc) and internal knowledge (Slack, email, Intercom, etc) to properly answer customer support & onboarding questions.
In our initial testing, we've seen up 70% of all questions being handled by a bot!
If you're interested in trying it out with a 2 month free trial, feel free to email me at [email protected] with the words "FREE TRIAL PLS" somewhere in the email :)
Congrats on launching Spryngtime! I love how it harnesses the power of ChatGPT to streamline customer support and onboarding. 💡
I have some questions:
1) How does Spryngtime ensure data privacy when accessing internal knowledge? 2) Can businesses customize Spryngtime's response style to match their brand voice? 3) What's the typical time needed for Spryngtime to train on a company's documentation?
Keep up the fantastic work! 🚀
@vera_mur hey Vera! All great questions!
1. We have very strict data privacy. For enterprises, we’re even happy to sign an MSA (working on BAA for healthcare companies). We segregate data and encrypt it. The only people who have access are businesses and engineers who may need it for debugging purposes.
2. Not yet but great next feature!
3. If it’s all public facing/external docs, usually within 2 min! Try out our demo and see for yourself! Internal/non-public knowledge takes a little more time to ingest depending on the structure.
Hope that helps! Feel free to reach out to me at [email protected] with anymore questions or if you want to try it out!
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