Helen Jim

Hi Experts,

I'm trying to understand why the quantity of a PO line item has not been deducted, even though it was fully received. I have checked the relationship map and noticed that no goods return was created based on the GRPO. I would appreciate any suggestions or insights on what could be causing this issue

Best regards,

Helen

Can you check if all freights were cleared?
This is often a problem with either line oder header freights.

HI Andres,

Thank you for your suggestion . There is not header freights . I can see there are open qty is the same as that of the order qty eventhough the GRPO was created by coping from the PO. It is very strange. I have never encountered this issue.

Regards,

Helen Jim

Hi Helen,

It sounds like the GRPO was created directly, instead of using the Copy to or Copy from function.

Please open the PO, and check that the Target document button is active, similarly, you can open the GRPO, and check the Source document button:

If it is, click the button, to see the document it leads to. If it is inactive (greyed out), there may be a GRPO but it was then not created with the Copy to functionality, and someone may deserve a light spanking:

The Copy to function closes the source document (PO), once you add the target document.(GRPO).

If the GRPO was craeted manually, you can fix the situation by using the Copy to function to copy the GRPO to a Goods return document, and then similarly copying the PO to a new GRPO.

Regards,

Johan

Hi Johan,

What I meant is the GRPO was created by copying from the PO and the GRPO received qty and was the same as the Purchase Ordered Qty ( the base document). It should be zero . But the system does not display the correct qty.

Best regards,

Helen

I have an example for reproducing the issue but not sure it's your case or not. You need to check your scenario.

Scenario:

Although, GRPO with qty 10 but PO still open. Because GRPO no. 103 is over receipt, then I cancel no. 103, system reopen PO with 3. That's the reason why GRPO no. 105 with Qty 2 cannot close PO.

Hope this helps,

Son Tran