SAP ALM API and Integration: Manual Ticket Creation From Events
source link: https://blogs.sap.com/2023/04/03/sap-alm-api-and-integration-manual-ticket-creation-from-events/
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
SAP ALM API and Integration: Manual Ticket Creation From Events
Objectives
When events are created in SAP Cloud ALM, you would like to forward those events to an external ticketing system to create an incident or a case.
Introduction
In the previous blog, you can learn how to setup and configure automatic tickets creation from events managed by SAP Cloud ALM.
Check also the following link to get more information on how to integrate SAP Cloud ALM with external incidents and cases management.
- Support Portal documentation.
- Discovery Center mission.
In this blog, you will discover how to trigger a manual ticket creation in an external system connected to SAP Cloud ALM via an external API management subscription.
Step by Step Process
- From an alert, you can now create a manual “ticket” from the “Actions” button.It provides you with the possibility to forward an event situation to another ticketing system to notify another team or send the information to another channel.
- Select a “subscription” to identify the system in which the ticket needs to be created. In this list, all subscriptions associated to a external resource of type “incident“.
- You can update the ticket content to provide contextual information. For example, you can raise the priority and update the description.
- Check the result in SAP Cloud ALM.In the “tickets” tab, you can find the list of manual and automatic external tickets attached to a given SAP Cloud ALM event situation.
- Check the result in the external system.The content depends on the mapping associated to the selected subscription.
Thanks for reading.
Recommend
-
42
Technical Articles
-
9
Technical Articles
-
2
Rail Delivery Group finds Salesforce just the ticket as its platform to keep analytics and integration on track
-
9
Working on Substrate? Must know about Runtime APIs. Knoldus Blog Audio Reading Time:...
-
1
Continuous Integration: Getting rid of Manual Release Management ...
-
3
Sponsored How to ticket and price events in 2022
-
2
Blippar facilitates AR content creation through its integration with Microsoft Teams
-
11
Manisha Rao October 3, 2022 4 minute read
-
6
Controlling Azure DevOps Pipelines through Teams Integration and Manual Intervention StepsJohn Kilmister, Augus...
-
14
Manual Accruals in SAP S/4HANA on Premise Manual Accruals in SAP S/4HANA on Premise PDF > https://icedrive.net/dashboard/#/c...
About Joyk
Aggregate valuable and interesting links.
Joyk means Joy of geeK