Wix integrates with Meta-owned apps

Thursday, 30 March 2023 10:02

SaaS platform Wix has expanded its integrations with WhatsApp, Instagram, and Messenger. Users can now connect their business accounts directly with their Wix Inbox, managing all communication from their customers from one inbox in one place.

The Wix Inbox lets users view and respond to messages from many different channels including Wix Chat on the Wix website, email, SMS and now, WhatsApp, Instagram and Messenger business pages.

The integration offers customers efficiency to reply to all messages straight from the Wix dashboard. The built-in messaging features product suggestions, offer coupons, and create auto replies.

“Integrating these top messaging platforms to the Wix Inbox will streamline communication and help business owners be more efficient. This direct and quick communication builds trust and will ultimately grow customer loyalty and retention,” said Wix senior vice president mobile app market and strategic products Ronny Elkayam.

“Businesses need an easy and streamlined way of managing these interactions across the entire customer journey – from marketing, sales and support outcomes – and we’re excited to work with Wix on their new Inbox solution that will now integrate with all of Meta’s top messaging platforms,” said Meta business managing director Kyle Jenke.

The Wix CRM team is working on adding more channels and integrations to the Wix Inbox capabilities.

This will allow third parties to add more channels to the communication integrations, and will be integrated into one multichannel communications inbox.

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Wix integrates with Meta-owned apps