Apple Watch Ultra burned my skin.
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Apple Watch Ultra burned my skin.
I got the new Apple Watch Ultra on 10/4/22. It was definitely a great upgrade from my watch 6 specially the longer battery. This past Tuesday 10/11/22, I had a tingling sensation and when I took the watch off noticed a burned area on my skin. This happened on the skin that touches the inside glass where the sensors light are. I spent 2 days on the phone with Apple. Got transferred to safety department and waited 24 hours for their response... they came back saying it was a rash from the wristband and that I needed to clean the watch.
I had been wearing Apple watches since the first one and never had an experience similar to this. It has been very disappointing the way Apple handled this problem.
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Toratek
macrumors 6502
bruinsrme
macrumors 604
not saying it doesn’t get warm, but haven’t had any irritations whatsoever
ZilzilaStriken
macrumors newbie
I would suggest you to wear a bit loose maybe.
I may have the battery changed at Apple (ie refurbished watch) to see if perhaps something happened, and it isn't that she developed a new allergy. It would tell if she can go back to AWs, without spending too much $$.
Definitely not an allergic reaction. It is a burn, quite sure.
Jackbequickly
macrumors 65816
Nhwhazup
macrumors 68040
shadowmatt
macrumors regular
The Game 161
macrumors Penryn
I actually had the same thing happen. I put it down to the ocean band being too tight and due to sweat it caused the issue. I have changed watch bands and moved the watch closer to my wrist since and had no issuesI got the new Apple Watch Ultra on 10/4/22. It was definitely a great upgrade from my watch 6 specially the longer battery. This past Tuesday 10/11/22, I had a tingling sensation and when I took the watch off noticed a burned area on my skin. This happened on the skin that touches the inside glass where the sensors light are. I spent 2 days on the phone with Apple. Got transferred to safety department and waited 24 hours for their response... they came back saying it was a rash from the wristband and that I needed to clean the watch.
I had been wearing Apple watches since the first one and never had an experience similar to this. It has been very disappointing the way Apple handled this problem.View attachment 2094576 View attachment 2094573
I’m sorry you are having the same experience. What did Apple say? I have now a bad scar on my wrist. They didn’t want to accept it was a watch malfunction. There’s an article on 9TO5MAC published 10/5 about a watch exploiting on someone’s arm.Similar to me. I just found it before it got too bad.
Definitely not an allergic reaction. It is a burn, quite sure.
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No reply yet. Will update once they get back to me.I’m sorry you are having the same experience. What did Apple say? I have now a bad scar on my wrist. They didn’t want to accept it was a watch malfunction. There’s an article on 9TO5MAC published 10/5 about a watch exploiting on someone’s arm.
But it's not itchy. It's slightly swollen. I put the watch on my other arm around 4-5 hours ago and since then that burn/rush or whatever it is, got much better. Still visible but less.No way it was a burn. More likely a trapped irritant.
Jackbequickly
macrumors 65816
‘I can‘t blame Apple for not agreeing it was a watch malfunction. If you watch did burn you why did you not take it off when it started to get hot?I’m sorry you are having the same experience. What did Apple say? I have now a bad scar on my wrist. They didn’t want to accept it was a watch malfunction. There’s an article on 9TO5MAC published 10/5 about a watch exploiting on someone’s arm.
I am betting you just had a reaction to your watch having an irritant under it or a rash from wearing it too tight, but burnt, I don’t think so. Only way an Apple Watch could get that hot would have been if the battery suffered thermal runaway which would have resulted in it swelling and likely the screen pop out. Even that would have given you plenty of time before the watch got hot enough to burn your arm.
I have the exact same thing! I’ve had about five Apple Watches and the new series 8 is the first time this has happened. It is exactly where the back of the watch touches my wrist just like yours and is basically just a red scar at this point. It seems to have only happened once and I haven’t noticed it irritating my skin since.Similar to me. I just found it before it got too bad.
Definitely not an allergic reaction. It is a burn, quite sure.
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Jackbequickly
macrumors 65816
A real burn does not does not heal in 4-5 hours.But it's not itchy. It's slightly swollen. I put the watch on my other arm around 4-5 hours ago and since then that burn/rush or whatever it is, got much better. Still visible but less.
BenGoren
macrumors regular
You should be cleaning the watch a couple times a week to start with. Take off the band and thoroughly wash it separately; material permitting, a toothbrush and a drop of hand soap is perfect for the band. Then, with clean hands, gently rub the watch all over under a running faucet until everything is squeaky clean, at most with a small dab of hand soap. The whole thing should only take slightly longer than it takes to brush your teeth.
If you’re prone to bacterial rashes, putting a very small dab of Neosporin on your wrist after cleaning the watch and before you put it back on will keep the rashes from coming back. It doesn’t take much, and it doesn’t need to be done often; just enough to knock down anything that might be out-of-reach from simple cleaning and to keep it from getting another foothold. The thinnest physically possible application is already far more than plenty. Just press the open tube on your wrist so there’s the tiniest bit of the goop, and use your finger to run it all the way ‘round your wrist. You’re not aiming for complete coverage; that’d be waaaaaay too much. It’ll thin out and work its way everywhere — like glitter does at a child’s craft table.
Of course, though this will be the answer for most people who get rashes, it won’t apply to everybody. If it doesn’t work for you … that’s what your doctor (and / or dermatologist) is there for.
b&
Brad7
macrumors 6502a
Similar situation for me, happened the second day. Oddly when I switched it to my dominant wrist, it no longer happened. Then days later I switched it back to my non-dominant wrist and activated a workout, and it happened again.Similar to me. I just found it before it got too bad.
Definitely not an allergic reaction. It is a burn, quite sure.
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I think maybe it has to do with our individual physiology, like maybe the vein position on one wrist is too far/difficult for the watch to read, so the sensor emits more light/energy to get an accurate reading. Or maybe one wrist's circumference makes for easier readings than the other.
I searched a bunch online and saw random reports like this over the years without any clear answers as to why. I think people just switch wrists and forget about it. And it clearly isn't happening to everyone.
When this happened to my wife, the Apple Watch got white hot and she had to tear it off her wrist to stop it from burning her. I documented everything including the injury. The Apple Watch itself showed no obvious signs of issues.
After a long process of trying to escalate this through Apple, I was assigned an unbelievably rude senior rep at Apple who literally yelled at me and insulted me over the phone. They actively did everything they could to deflect the incident so that there could be absolutely no acknowledgement of an issue with the watch.
When I told the rep I simply wanted to send the watch in for Apple to look at it, they refused. All part of the insistence that there was nothing wrong with the watch, if they accepted it even at my own expense, it would be like admitting fault, which they refused to do since there was a claim of injury. In the end Apple told me they would not do anything for me, and that it was a allergic reaction to the Apple Watch, despite the person having worn one for 6 years.
I even said to the rep, "If I hung up this call right now, went back on Apple Support chat and told them my watch isn't working I want to send it for repair, they would be assist me, no questions asked." and he responded "Yes I'm sure that's right".
They are undeniably actively covering up Apple Watch burn incidents.
Farrellcollie
macrumors 6502a
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