Do you sell SAP Customer Experience solutions? Then you’ll be excited to learn about a valuable service now open to partners.

“Technical Operations Management” or TOM consists of a global team of experts within SAP specializing in the SAP CX portfolio. The TOM team works behind the scenes to ensure a seamless customer experience for technical product onboarding and technical operations management.

You can now recruit the TOM team to assist in your SAP CX project via the SAP Partner Benefit Catalog.

TOM acts as a bridge between customers and internal SAP teams requiring SAP CX operations support and contributes to increased product adoption and product consumption.

TOM services are FREE and globally available for partners looking for additional support with the transition from implementation to live operations.

How TOM Can Help You

Three Services to Choose From

You can access the following three services from the Partner Benefits catalog by filling out a brief form. A TOM representative will contact you directly to discuss the best approach to support you.

1. SAP CX Cloud Go-Live Safeguarding – This service offers support during the most challenging time surrounding the CX Commerce Cloud go-live. A dedicated Technical Operations Manager will support you in solving potential issues and challenges that arise. Key benefits of this service include helping to stabilize the customer situation, minimize risk, and facilitate the transition to launch of the new CX Cloud system. Learn more about this service package.

1. SAP CX Cloud Surge Event Support Service – This service connects you with a Technical Operation Manager experienced in helping Commerce Cloud partners and their customers run sales events smoothly from a cloud operation point of view. The TOM team will prepare you for high traffic generated from the sales event to avoid any downtime or degradation. The service involves best practice sharing, environment health check, scaling activities, hypercare support, organizing scaling activities and advisory services. Learn more about this service package.

1. SAP CX Cloud Temporary Technical Operations Manager Engagement (TTE) – With this service, a dedicated Technical Operations Manager will be assigned to you for as long as two months to help your team resolve critical customer situations and avoid escalations. The Technical Operations Manager will work with you to improve efficiency, transparency, and a better understanding of support process and product KPIs during critical project phases, such as major site roll-out or major release. Learn more about this service package.

The SAP CX Technical Operations Management team has successfully supported hundreds of SAP Commerce Cloud customer projects and live operations around the world. Request the service package that best meets your needs and get your project off to a fantastic start with TOM!