Managed Services - Percona
source link: https://www.percona.com/services/managed-services
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Managed Services
Percona Managed Services are ideal for organizations seeking proactive, around-the-clock database management at a fraction of the cost of a dedicated, full-time DBA.
Organizations benefit from deep enterprise-grade expertise across a variety of database environments, including: MySQL, PostgreSQL, and MongoDB; the cloud platforms of Amazon AWS, Microsoft Azure, and Google Compute Engine; and Amazon’s DBaaS offering of RDS and Aurora.
Percona Managed Services also include access to Percona Platform, a unified bundling of open source software and tools that help you better monitor, manage, secure, and optimize your database environments
Reduced cost and complexity
Our experts serve as an extension of your own team, so you don’t have to scale your internal staff to provide around-the-clock coverage. Our backup procedures reduce storage costs and minimize your management responsibilities.
24x7x365 support and industry-best SLAs
Get 24x7x365 proactive, hands-on monitoring and support for your databases, with guaranteed 15-minute (Premium) or 30-minute (Standard) SLAs.
Technology-agnostic expertise
To help you get the most out of your database investment, our expert DBAs provide unbiased, deep operational knowledge of the most popular databases in the market.
Accessible online database applications
We ensure your critical business processes are always available, and our around-the-clock availability ensures that problems are resolved as quickly as possible.
We can also provide reliable, monitored database backup and recovery to keep your data safe in the event of an emergency.
Access to Percona Platform
Get more with complimentary access to Percona Platform, which includes open source distributions for MySQL, PostgreSQL, and MongoDB; Percona Monitoring and Management; Percona Advisors; and more.
Standard
Ideal for production database environments. Includes:
- Advanced Percona Advisors
- 24×7 hands-on support, monitoring and alerting, and issue resolution via chat utilizing a dedicated Slack channel
- a 15 -minute SLA guarantee
- Proactive deliverables by a dedicated Percona team on a yearly or quarterly basis
- Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona Experts
- Fully managed patching, upgrades, updates, scaling, backups, and other maintenance operations
- Advanced Percona Advisors
- Database infrastructure prep for seasonal traffic spikes
- Knowledge base with best practices and self-service guidance for database optimization
- Project-based work (upgrades, migrations, architecture changes, etc.)
Premium
Ideal for mission-critical database environments. Includes:
- Advanced Percona Advisors
- 24×7 hands-on support, monitoring and alerting, issue resolution via chat utilizing a dedicated Slack channel
- a 15-minute SLA guarantee
- Proactive deliverables by dedicated Percona team on the most frequent basis:
- quarterly business continuity review
- quarterly top query review
- quarterly in-depth performance review
- ongoing query review
- monthly security assessment
- real-time critical issue advisory
- real-time known bug alerts
- weekly health status report
- Operational changes via a robust change management process
- Dedicated Service Delivery Manager
- Advanced high availability topologies fully managed by Percona Experts
- Fully managed patching, upgrades, updates, scaling, backups, and other maintenance operation
- Database infrastructure prep for seasonal traffic spike
- Project-based work (upgrades, migrations, architecture changes, etc.)
- Knowledge base with best practices and self-service guidance for database optimization
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