Twig AI - AI to answer complex technical questions from customers | Product Hunt
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AI to answer complex technical questions from customers
Thank you @hnshah for sharing Twig with the product hunt community.
👋🏼 Hey Product Hunt! We are @chandan_maruthi1 and @harish_maiya2, co-founders of Twig.so.
We are excited to announce a GPT3-powered AI tool for Customer Support Teams. Twig semantically analyzes your documentation, knowledge bases, and past support tickets and presents an answer to support agents.
The result is a 30% faster response to your customer queries and getting the best CSAT.
You can try out live examples right now at https://www.twig.so.
❌ The problem: Answers to customer support tickets (L2, L3) are hidden across documentation, knowledge bases, and past support tickets. It takes 30+ mins to discover, summarize and respond to a customer.
✅ The solution: Twig ingests all your data sources, knowledge base, and past tickets to semantically build a custom AI language model. When a customer asks queries Twig provides the best answer based on this AI model.
🧠 How Twig.so works for your team 1. Sign up for https://www.twig.so. You’ll start onboarding with us soon. 2. Twig AI model trains on your documentation, knowledge bases, and support tickets. 3. Our AI pipeline generates custom models and your instance which are then ready to use 4. Launch your user experience with your support agents or customers. 5. Use our analytics UI to review user patterns of searching and AI-powered answers.
🎁 Special offer! If you sign up by Mar 20th, get 35% off the first 3 months of your subscription.
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