4
Apple refuses to replace display and wants to do full liquid damage repair only!...
source link: https://forums.macrumors.com/threads/apple-refuses-to-replace-display-and-wants-to-do-full-liquid-damage-repair-only.2382971/
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
Apple refuses to replace display and wants to do full liquid damage repair only!?
Hi all.
I learned the hard way that the bottom of the MBA M2 display is not sealed / impervious.
I got a bit too trigger happy with the Iklear that some pooled up in between the hinges. In attempt to avoid any of it seeping into the case, I turned over the laptop for a half a minute to remove the excess.
To my surprise, the liquid made its way underneath the screen and left stain marks along the bottom 1/4 of it.
There was no operating issue or stickiness or even enough liquid to cause damage. Everything works fine.
I made an appointment with Apple for a screen replacement and explained the story to the Genius. Right away he said the only course of action is a screen, battery, and logic board replacement for $999. I asked if the repairman could defer until having a look see inside and he refused.
So basically I’m stuck with a 5 month old otherwise perfect MBA that’s not worth repairing Apple refuses to replace just the screen.
The odd thing is that the genius didn’t even suggest that it was possibly a design issue or could verify it.
Everything works fine and there’s no sticky keys or anything suspecting.
Is this typical Apple recourse or did I just get an indifferent worker?
I learned the hard way that the bottom of the MBA M2 display is not sealed / impervious.
I got a bit too trigger happy with the Iklear that some pooled up in between the hinges. In attempt to avoid any of it seeping into the case, I turned over the laptop for a half a minute to remove the excess.
To my surprise, the liquid made its way underneath the screen and left stain marks along the bottom 1/4 of it.
There was no operating issue or stickiness or even enough liquid to cause damage. Everything works fine.
I made an appointment with Apple for a screen replacement and explained the story to the Genius. Right away he said the only course of action is a screen, battery, and logic board replacement for $999. I asked if the repairman could defer until having a look see inside and he refused.
So basically I’m stuck with a 5 month old otherwise perfect MBA that’s not worth repairing Apple refuses to replace just the screen.
The odd thing is that the genius didn’t even suggest that it was possibly a design issue or could verify it.
Everything works fine and there’s no sticky keys or anything suspecting.
Is this typical Apple recourse or did I just get an indifferent worker?
Recommend
About Joyk
Aggregate valuable and interesting links.
Joyk means Joy of geeK