Nghtmare said:

...That default response can mean nothing. I have worked on Tech Support for companies before and many times you tell people that so they can stop contacting but in reality you dont know the answer either.

That may be possible, but it's worth noting that the person I spoke to didn't need anymore than a five second explanation to understand the issue. Had he been trying to fob me off, I think it would have taken his brain a little longer than 5 seconds to process what the problem was and decide to gaslight me

Finally managed to force another email out of the executive office today - unable to grasp that KG isn't the same as SIM locked so now saying I'm wrong in my assertions
That's after last Wednesday agreeing there is a problem and it is working on a solution asap - asap meaning it doesn't respond to emails and the lies about trying to call me
Hammer time

I don't even want to root the phone, haven't rooted since Nexus 6. It just bugs me that I can't

EE device booted with sim. Toggle present

US T-Mobile device here, literally opened less than six hours ago. NO toggle option, and KG status is checking. Assuming the 7 day wait period needs to go through.

Alaric323 said:

US T-Mobile device here, literally opened less than six hours ago. NO toggle option, and KG status is checking. Assuming the 7 day wait period needs to go through.

I'm not sure if the US models will ever show bootloader unlock option bro

royhanks3 said:

I'm not sure if the US models will ever show bootloader unlock option bro

Yeah, not surprising. I'm sure there'll be a method eventually like the bypasses for the S21, but we'll see. Shizuku is enough for most things anyway.

goRt said:

Finally managed to force another email out of the executive office today - unable to grasp that KG isn't the same as SIM locked so now saying I'm wrong in my assertions
That's after last Wednesday agreeing there is a problem and it is working on a solution asap - asap meaning it doesn't respond to emails and the lies about trying to call me
Hammer time

asap in this case stands for 'As Stupid As Possible'!

beanbean50 said:

asap in this case stands for 'As Stupid As Possible'!

Seems to be the Samsung recruitment policy

Week later samsung confirmed trade in, now I give them time till Monday to lift knoxguard.

Spoken with three different agents. One of them was completely unaware of the developer options submenu. I let her remote connect via their own Smart Tutor application, she was speechless when she saw that menu, and has asked me whether I have checked it entirely, despite me showing her a screenshot of exactly where that option is located on a phone w/o KG lock on, or the fact that you can just use the search function. Also took me half an hour with each individual to teach them the difference between a locked bootloader and a device or SIM lock.
Never again, these people Samsung UK has outsourced their support to are completely clueless. They are there for "I can't find the power button" and "my Phone icon has disappeared from my screen" kind of questions.

slash4real said:

Spoken with three different agents. One of them was completely unaware of the developer options submenu. I let her remote connect via their own Smart Tutor application, she was speechless when she saw that menu, and has asked me whether I have checked it entirely, despite me showing her a screenshot of exactly where that option is located on a phone w/o KG lock on, or the fact that you can just use the search function. Also took me half an hour with each individual to teach them the difference between a locked bootloader and a device or SIM lock.
Never again, these people Samsung UK has outsourced their support to are completely clueless.

Can confirm the executive office is equally useless
Hopefully the legal department will be more understanding when I file (awaiting my graphite s23+)

EE, North of Ireland



So as you know, I eventually got them to change my kg active status after numerous calls... Then I decided not to bother rooting.

After I factory reset my phone so I could set it up, oem unlock disappeared again. No big issue as I'm not rooting.

Today I did the ota update and the phone restarted. Oem unlock is back again. Weird.

relax24 said:

So as you know, I eventually got them to change my kg active status after numerous calls... Then I decided not to bother rooting.

After I factory reset my phone so I could set it up, oem unlock disappeared again. No big issue as I'm not rooting.

Today I did the ota update and the phone restarted. Oem unlock is back again. Weird.

They've clearly got a problem

goRt said:

They've clearly got a problem

Oh wait it's disappeared again. Guess it was only active whilst "android is finishing updating"

goRt said:

Can confirm the executive office is equally useless
Hopefully the legal department will be more understanding when I file (awaiting my graphite s23+)

Oh I'm sure Samsung is so scared of you.

Paul_Deemer said:

Oh I'm sure Samsung is so scared of you.

But it's not me though is it, it's the weight of consumer law that will prevent me suffering a loss

goRt said:

But it's not me though is it, it's the weight of consumer law that will prevent me suffering a loss

Good Luck with that. The wheels of Justice turn slowly against big corporations. By the time you possibly win we will be using S24's or S25's.