I am a DoorDash driver who’s been elected to the Colorado State House. Food deli...
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I am a DoorDash driver who’s been elected to the Colorado State House. Food delivery companies are gamifying your tips and making it harder for drivers to earn a living wage. Here’s what you can do about it
I have been an independent delivery driver (commonly known as a “gig worker”) for about five years now. I have done jobs on pretty much every third-party delivery platform you can think of. I do this work as an independent contractor, so of course my earnings vary from one offer to the next, but whether I can earn enough money to actually take home some pay after deducting fuel and other costs comes down to the tips I receive. I’ve seen tips ranging from $20 to no tip at all.
This is not written to guilt readers into tipping their delivery drivers more (though that would be great!). Instead, I want to expose something that the well-intentioned delivery customer likely does not realize: That generous tip you added before you clicked “order”? Well, it might not be incentivizing better or faster service as you’d hoped. The reality is, your tips are frequently used by DoorDash and other delivery platforms to subsidize the service for low-tipped offers and boost their profits at everyone’s expense.
Most of us order food delivery or delivery of some sort. And most of us assume that when we tip a driver, our money goes directly to them. You may even assume that if you tip more, you might get a shorter wait time. Unfortunately, this is not necessarily the case. DoorDash, in fact, often obscures the full tip from a driver up until the point that they’ve completed a delivery, and your driver would have no idea you tipped so generously until after they’ve handed your order to you.
Let’s say you’ve ordered a meal, paid a $3 delivery fee (which largely goes to the driver), and left a $10 tip for an eight-mile trip. On the driver’s app, they may see that whole payout, but frequently, the app will conceal quite a lot of the total and make a lower-paying offer to the driver–say, $4 or $8-not $13.
If the driver accepts this offer, they won’t get that big reveal until afterward. Sounds like that would be a welcome surprise, right? It does feel good in the moment–but in the long run, it’s not a great pattern if the idea behind the application is to be a platform for independent contractors, who need accurate information in order to make decisions about our work.
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