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Mastering Civility: A Manifesto for the Workplace - Christine Porath
source link: https://nextbigwhat.com/ideas/mastering-civility-a-manifesto-for-the-workplace-christine-porath/
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Incivility carries heavy costs, but civility pays big dividends
The typical reaction to incivility is stress, which can trigger health problems and result in more instances of abrupt or rude behaviour. Rudeness also takes a psychological toll. When someone treats people meanly at work, they lose concentration, and their performance suffers.
They become less creative, have more difficulty making decisions, and have trouble processing or recalling information.
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