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Iphone 14 Pro/ Pro Max Back Replacement | MacRumors Forums
source link: https://forums.macrumors.com/threads/iphone-14-pro-pro-max-back-replacement.2374946/
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Iphone 14 Pro/ Pro Max Back Replacement
Did a search and didn't see this posted anywhere. Sharing my experience as it may be helpful for someone.
Took my wife's iPhone 14 Pro in to get the back glass fixed. One of our kids had dropped it and shattered the back glass. Fortunately, we have AppleCare on her phone. It was in a case but a fairly thin one. This has never happened to us across many, many different iPhone models so I think it was just bad luck that it landed on a weak corner.
Booked the Genius Bar appt. I had been told the repair itself takes about an hour with pickup time depending on how busy they were. Check in and everything else was pretty straightforward with the widely reported repair cost being only $29 with AppleCare.
Here was where things got interesting. Apparently, on the iPhone 14 Pro, all of the electronics are attached to the back panel so when they repair it, they replace everything inside. The only thing you're really getting back from your original phone is the front display. Might explain why the repair costs are $500 without AppleCare.
Why this is important is that you lose all of your information. Including cellular information. It's a new logic board with new IMEI number. I had assumed it was similar to a screen repair so that I'd be in and out in an hour and wouldn't have to do much.
In essence, you're getting a factory restored phone with your original screen. Unclear if the sides are original. Also unclear if we got a new battery. Though that should have been a question for me to ask.
So lesson for everyone is the following.
1. Make sure you have a completely iCloud backup.
2. Make sure you know your iCloud password and any other important passwords so you can log back into apps.
3. Make sure you can get into your cellular account to update to new equipment and/ or be able to reach them to activate or else you'll have no cell phone.
4. Apple Watch did not work while the phone was being repaired so don't count on that. Even though we're on a cellular plan for her Apple Watch, once they wiped her phone, she lost her watch activation as well so I wasn't able to reach her with her Apple Watch.
5. Make sure you have access to a good wifi signal for a few hours to restore and re-activate everything.
The loss of cellular service was probably the biggest surprise in this process.
We don't live that close to an Apple Store so I booked this while we were traveling in SF. Figured the SF store would also have a lot of experience with repairs and would do a good job. I ended up hanging out in the Apple Store for an extra 2 hours getting everything restored. I would not recommend doing this repair while traveling.
There's been a lot of articles about how the iPhone 14 back is much easier to repair. Apparently that is not the case for the Pro.
Took my wife's iPhone 14 Pro in to get the back glass fixed. One of our kids had dropped it and shattered the back glass. Fortunately, we have AppleCare on her phone. It was in a case but a fairly thin one. This has never happened to us across many, many different iPhone models so I think it was just bad luck that it landed on a weak corner.
Booked the Genius Bar appt. I had been told the repair itself takes about an hour with pickup time depending on how busy they were. Check in and everything else was pretty straightforward with the widely reported repair cost being only $29 with AppleCare.
Here was where things got interesting. Apparently, on the iPhone 14 Pro, all of the electronics are attached to the back panel so when they repair it, they replace everything inside. The only thing you're really getting back from your original phone is the front display. Might explain why the repair costs are $500 without AppleCare.
Why this is important is that you lose all of your information. Including cellular information. It's a new logic board with new IMEI number. I had assumed it was similar to a screen repair so that I'd be in and out in an hour and wouldn't have to do much.
In essence, you're getting a factory restored phone with your original screen. Unclear if the sides are original. Also unclear if we got a new battery. Though that should have been a question for me to ask.
So lesson for everyone is the following.
1. Make sure you have a completely iCloud backup.
2. Make sure you know your iCloud password and any other important passwords so you can log back into apps.
3. Make sure you can get into your cellular account to update to new equipment and/ or be able to reach them to activate or else you'll have no cell phone.
4. Apple Watch did not work while the phone was being repaired so don't count on that. Even though we're on a cellular plan for her Apple Watch, once they wiped her phone, she lost her watch activation as well so I wasn't able to reach her with her Apple Watch.
5. Make sure you have access to a good wifi signal for a few hours to restore and re-activate everything.
The loss of cellular service was probably the biggest surprise in this process.
We don't live that close to an Apple Store so I booked this while we were traveling in SF. Figured the SF store would also have a lot of experience with repairs and would do a good job. I ended up hanging out in the Apple Store for an extra 2 hours getting everything restored. I would not recommend doing this repair while traveling.
There's been a lot of articles about how the iPhone 14 back is much easier to repair. Apparently that is not the case for the Pro.
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