Efficiency is what can be the difference between a company that grows and thrives in comparison to another one that stagnates. All the elements that we can add inside the business, which will enable it to function better, are a plus that will show at the end of the year when we calculate revenues. Here is why a VoIP phone system is one of those elements that can help your company.

A Great Improvement in Customer Service

When you choose to install a VoIP phone system, it will usually come with an IVR or interactive voice response option that will change your customers’ experience when they call your office for customer service purposes.

Whereas before, they would have been placed on hold, waiting for someone to be available to take their call, the IVR will immediately take care of them, when it answers after just a few rings. This automated feature will start by asking what the call is in reference to and will continue the process until it is able to respond to the query itself.

If it can’t, it will transfer the call to the right person that can respond to it. This does not make it only better for the customer who is calling in, but also for the company, as it doesn’t have to hire more operators as the customer base grows, in order to respond to their needs.

Enabling Calls to be taken from Anywhere

A VoIP phone system is not linked only to main lines, but also to mobile phones. This means that when a call comes in, instead of just being able to transfer it to the physical lines installed inside the company, it can also do so to any of the employees’ cell phones.

Therefore, if a salesman or a repairman is working on the road, he can still be reached wherever he is, throughout the day. The same is true for those who are working from home on given days of the week. When the call comes in at the center of the office, it will be automatically dispatched to their cell phones, which they can answer, in their own home.

Highly Reliable and Easy to Maintain

Since a VoIP phone system is based on software, and most of the applications that come along with its work through the Cloud, which goes through the internet, it makes it highly reliable. In this capacity, it does not even compare to traditional phone systems. They could break down, which requires a technician to come to the office to do the repair.

In between the moment that the problem happened and the completion of the work, time would go by, in which clients could call and would not be able to reach the office or be transferred to the person that they were looking for. This could become extremely costly for the company, not just in the price of the repair, but also because customers could be heading to their competition, if they had an emergency happening on their side, at that precise moment.

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