Mac lost in shipment help

Hi everyone bit of an annoying situation here…

I recently bought an MacBook Air Mac M2 chip. It has now been officially lost in post. The retailer tried to contact the delivery company but they cannot track the parcel.

I have asked the retailer for the serial number to file a crime/police report but the retailer doesn’t have it???!

So if the retailer doesn’t have the serial then what happens?? Can’t Apple trace it somehow?

Like if someone took it and turned it on and assigned their AppleID to the Mac couldn’t Apple find the Mac???

Surely the retailer knows what they get from Apple and know which ones they sent out to people by serial??

Furious

The retailer is the one that should be filling the claim and contacting Apple. Demand your money back from the retailer ASAP and buy from someone else.

forgeyforg said:

Hi everyone bit of an annoying situation here…

I recently bought an Airbook Mac M2 chip. It has now been officially lost in post. The retailer tried to contact the delivery company but they cannot track the parcel.

I hope you mean a MacBook Air... If the listing was for an Airbook there is no such device by Apple so maybe it was a scam. As Robert says if it was somehow lost in shipping that's on the seller to deal with. Only if it was stolen after delivery then it would be your problem

If the retailer doesn't care about the serial number, why should you?

Yes, if someone activates that MacBook Air, it's fully theirs now. Even if you or the retailer reported it stolen, it has no effect. Apple doesn't take stolen reports from third-party retailers. Can you imagine if they did? It would be a he said/she said situation. The moment the product gets delivered to the retailer's shipping dock, it's no longer Apple's concern.

Hi thanks for the advice so far I am awaiting an update

This isn't a police or apple problem - it's the same as anything that doesn't get delivered from a retailer - they have the responsibility to get what you ordered to you or refund you for it. Give the retailer a set reasonable amount of time to either resend another or provide a refund. If they haven't resolved it by then (a reputable retailer will as missing parcels do happen) then you'd claim from your card company

Okay everyone so just had an update! Apparently Costco cannot find the serial number and cannot provide this through further research… they have said there is no way to trace the Mac, even if it is turned on and signed in on someone’s ID 😡

Sorry to hear that, i had ups lose one of my MacBooks as well. Luckily I got it through apple directly and they were right on top of making sure it was all sorted out and a new one shipped out right away

forgeyforg said:

Okay everyone so just had an update! Apparently Costco cannot find the serial number and cannot provide this through further research… they have said there is no way to trace the Mac, even if it is turned on and signed in on someone’s ID 😡

No surprise there. Costco definitely records the serial number, but it's not of any use in this case.

JPack said:

No surprise there. Costco definitely records the serial number, but it's not of any use in this case.

So you think Costco havre the serial?

Okay so if someone has my Mac now because of lost in post I.e some pr@@k has stolen it… and activates it and uses their Apple ID to set it up can’t it be traced and the culprit found! ??? Tracing through serial or something?

just get a refund and order from somewhere else

astorre said:

just get a refund and order from somewhere else

I’m more on an angry mission

Costco has excellent customer service. I find it hard to believe they can't track the shipment to see that it did not end up at your address. I would call them again and escalate it until they replace the machine.

forgeyforg said:

Okay so if someone has my Mac now because of lost in post I.e some pr@@k has stolen it… and activates it and uses their Apple ID to set it up can’t it be traced and the culprit found! ??? Tracing through serial or something?

They don’t have your mac. They have Costcos mac.

It’s not worth your time or stress to resolve Costcos problem. Just get a refund or replacement.

forgeyforg said:

Okay so if someone has my Mac now because of lost in post I.e some pr@@k has stolen it… and activates it and uses their Apple ID to set it up can’t it be traced and the culprit found! ??? Tracing through serial or something?

Irrelevant, to you at least. Costco sold YOU a MacBook, until YOU have the MacBook it’s theirs to worry about. They will either ship you another one, or you’ll demand a refund - end of story.

forgeyforg said:

So you think Costco havre the serial?

Of course they do. But it’s useless because Apple isn’t in the business of tracking stolen merchandise from third party resellers. There is no benefit for Apple to do that.

forgeyforg said:

I’m more on an angry mission

Be less on an angry mission and be more on a focussed mission to get a replacement or refund via your retailer. What happened to the one you bought is zero concern of yours, so don't worry about it. That's your retailer's problem. You can prove you haven't received it. Presumably there is no dispute between you and your retailer about that. So just get the retailer to send you another one, or refund you.
This will almost certainly be another product that 'fell off the back of the lorry', as we say in England.

MajorFubar said:

Be less on an angry mission and be more on a focussed mission to get a replacement or refund via your retailer. What happened to the one you bought is zero concern of yours, so don't worry about it. That's your retailer's problem. You can prove you haven't received it. Presumably there is no dispute between you and your retailer about that. So just get the retailer to send you another one, or refund you.
This will almost certainly be another product that 'fell off the back of the lorry', as we say in England.

So can’t Apple trace it somehow who pushed it off the lorry

Yeah but still it’s not right someone gets a free Mac…if someone took it and turned it on and assigned their AppleID to the Mac couldn’t Costco find the Mac???

let costco worry about getting their money back. they have insurance for this kind of thing. judy get costco to work with you to get a different machine asap.

So basically lost in post means free gift for thief !!

forgeyforg said:

So can’t Apple trace it somehow who pushed it off the lorry

You still don't seem to understand.

Apple. Doesn't. Care.

Apple already received money from Costco. In fact, Apple would get more business if Costco to had buy another MacBook from Apple to sell.

forgeyforg said:

So basically lost in post means free gift for thief !!

Yes, yes, and yes.

Not sure why you're so concerned about a $2T tech company and $0.25T warehouse club and their financial statements.

forgeyforg said:

So basically lost in post means free gift for thief !!

You're also assuming here that someone is going to keep the package, even knowing that it isn't theirs. That isn't putting much faith in people to do the right thing. I mean, you never know if someone will do the right thing or not here. Assuming that they do, and you follow everyone's advice here and make Costco send you out a replacement Mac for the one that was lost, what happens when that person gets you back the lost Mac? Wouldn't that make you the thief for having two separate Macs, one of which was paid for?

But as others have said, there is nothing that Apple will do on this, because they didn't directly sell you the Mac. Costco did. And Costco is normally upon this and what to do, especially with not only wanting to keep the sale (that's a huge chunk going to them), but also in keeping your MEMBERSHIP as well. If they are telling you that there is nothing that can be done, you need to escalate that issue up higher in their customer service department, because that is something that they are responsible for. If they could not deliver a product they sold to you in good faith, then they are obligated to either send you a replacement unit, or refund your money. You need to take this up directly with Costco.

BL.