Helping people online
source link: https://proinsias.github.io/posts/helping-people-online
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
Helping people online
less than 1 minute read
A helpful post by Ned Batchelder on how to overcome the communication limitations of the internet and actualy help people:
Helping people online is difficult. We expect technical questions and discussions, but everyone involved are just people, so it doesn’t always go smoothly. There’s no way to guarantee a good outcome, but there are things we as helpers can do to improve the interactions.
The highlights:
- Answer the question first
- No third rails
- No dog-piling
- Meet their level
- Say yes
- Avoid absolutes
- Step back
- Take some blame
- Use more words
- Understand your motivations
- Humility
- Make connections
- It’s hard
Recommend
-
5
Personal Insights
-
4
Executive InsiderThe secret to leadership today? Helping your people to want to change.88% of change initiatives fail, according to a 2016 report by Bain &am...
-
7
The codes helping visually-impaired people shopBy Dougal ShawBusiness reporter, BBC NewsPublished4 hours agomedia captionWATCH: How the colour codes work with your phone
-
3
News » News & Analysis » Two female founders helping vulnerable people through lockdowns need a helpi...
-
4
‘Animal Token’ Launched to Help People in Helping Animal Shelters – CryptoMode Search Press Release: Animal Token – a project designed to help homeless anima...
-
6
How Blockchain Technology Is Helping the Online Casino Industry Blockchain ...
-
10
-
6
How is Crypto helping Online Gamers? The whole online gaming industry is finally on the rise. The year 2022 is already showing us the fantastic progress that streamers around the globe have bagged. A...
-
4
This Online Platform Is Helping People Find the Truth About Others For Free Unmask.com was designed to help users find people's information that might not be readily available on social platforms ...
-
2
The Company Helping the IRS Go Undercover OnlineInternal IRS documents obtained by Motherboard show the IRS paid Israeli firm Cobwebs Technologies hundreds of thousands of dollars for a tool that helps it monitor th...
About Joyk
Aggregate valuable and interesting links.
Joyk means Joy of geeK