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Really feeling pissed off after having my macbook screen break due to flexgate a...
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Really feeling pissed off after having my macbook screen break due to flexgate and apple wants $700 to fix their defect
I've read the new macbook pros are quite good, but at the moment im like screw this company they've taken enough of my money. I have a 2016 15" macbook pro with the flexgate where my backlight is now broken due to them using too short a cable. If it was a 13" model they would fix it no charge. But because they never declared a program for the 15" models they tell me its a $700 fix. This isn't the kinda thing that can even get broken by a consumer, only their defect causes this. Its outrageous they just expect you to roll over after a $3000 laptop breaks with 5 years of use. I've talked to a genius at the local store, i've talked to two techs on the phone. They all tell me to f'n bad. I always thought of apple being known for making a quality product, but this sure makes me think those days are long gone.
Reactions:
Six0Four, VaruLV and RuralJuror
Dec 7, 2002
19,650
2,352
New Zealand
Which country are you in? Someone in Australia convinced a tribunal and you may be able to do the same in your country.
Reactions:
2017MBPflexgate
USA, there was an attempt at a class action lawsuit. Apple was found to have knowingly sold faulty products. But because there wasn't a safety issue it was dismissed.Which country are you in? Someone in Australia convinced a tribunal and you may be able to do the same in your country.
2017MBPflexgate
macrumors newbie
Jul 29, 2022
Yeah that was me. We do have wonderfully strong consumer protection laws here in Australia that should be a model for everywhere. I'd also like to think the tribunal here are getting sick of Apple's ****.Which country are you in? Someone in Australia convinced a tribunal and you may be able to do the same in your country.
Anyway, I'm happy to share all of my evidence I collected and submitted, and the Order that was made by the Tribunal to anyone that asks for it. I'm also happy to help folks prepare their materials for an action in their own jurisdiction. DM me, I'm also pretty easy to find by just googling my name.
2017MBPflexgate
macrumors newbie
Jul 29, 2022
Another Win!!! One of the many wonderful people that have contacted me with their Flexgate problem (and wishes to stay anon) got granted a free repair on Friday for their 2017 unit, using a copy of my NCAT Order. It went down like this:
Genius bar this morning as follows
Junior genius chap. "needs a new display out of warranty so you will have to pay"
Me : Can I speak with a manager ?
manager : After explaining about your tribunal win " well that's an individual case, cannot apply that to all"
Me : Pulling out your tribunal letter – Then i'll take this to NSW Tribunal as evidenced by this letter.
manager : Reading your letter with furrowed brow
Manager in hushed chat with Junior guy
Junior guy and manager : well you have done your research and to avoid the matter going higher we will repair it free.
So it's possible folks! Go for it, be calm and firm, and if they push back, feel free to let them know that I will be there at your Tribunal hearing.
Genius bar this morning as follows
Junior genius chap. "needs a new display out of warranty so you will have to pay"
Me : Can I speak with a manager ?
manager : After explaining about your tribunal win " well that's an individual case, cannot apply that to all"
Me : Pulling out your tribunal letter – Then i'll take this to NSW Tribunal as evidenced by this letter.
manager : Reading your letter with furrowed brow
Manager in hushed chat with Junior guy
Junior guy and manager : well you have done your research and to avoid the matter going higher we will repair it free.
So it's possible folks! Go for it, be calm and firm, and if they push back, feel free to let them know that I will be there at your Tribunal hearing.
Reactions:
mrmister, chengengaun, Nermal and 6 others
2017MBPflexgate
macrumors newbie
Jul 29, 2022
Another two Flexgate videos added to my YouTube playlist this week, making 92 videos now documenting Flexgate in 13 and 15 inch models not covered by Apple's limp service program.
Reactions:
VaruLV
MajorFubar
macrumors 68000
Oct 27, 2021
1,567
2,619
Lancashire UK
Those days are back, but that doesn't help you at all, I know .I always thought of apple being known for making a quality product, but this sure makes me think those days are long gone.
You bought a Mac during Apple's worst period of making not-fit-for-purpose Macs in the whole history of the company, and as a result Jonny Ive lost his job.
America really needs to introduce better consumer-protection laws.
That said, even here in the UK and EU, where our consumer-protection laws are comparatively very good, I'm not sure a claim against a six year old product would hold up in court. After that amount of time a lot of inherent defects can just be written off as general wear and tear, even though the fact is it's a design defect.
Maybe it's time to bite the bullet and sell it as spares or repairs. Even if it was fully working, what's it actually worth now? 300? Ask yourself if it's worth the battle.
But I wish you success whichever route you take.
2017MBPflexgate
macrumors newbie
Jul 29, 2022
Poor Jony. Though I see that when he left he hooked up with Marc Newson, who designs drinking glasses that slip right outta your hand: https://marc-newson.com/drinking-glasses/ Qantas got him to do their on board glasses several years ago and even with a little condensation, they were almost impossible to pick up or hold. But back to topic...
One of the main reasons consumer protection laws exist is so design defects cannot be written off as wear and tear. I think Australia has gotten the parameters of their laws just right. Making strong laws that push companies towards long term durability are going to become more important for saving our fragile planet from ever growing waste.
As the (now) second most profitable company on Earth, it baffles me that Apple cant deal with their design problems swiftly and effectively using their billions of dollar of cash reserve. Like how much cash do they really need to have stashed, and for what? Maybe offer a discount on a new unit if you present your defective MacBook Pro for recycling. Show that they are responsible citizens both corporately and greenly.
One of the main reasons consumer protection laws exist is so design defects cannot be written off as wear and tear. I think Australia has gotten the parameters of their laws just right. Making strong laws that push companies towards long term durability are going to become more important for saving our fragile planet from ever growing waste.
As the (now) second most profitable company on Earth, it baffles me that Apple cant deal with their design problems swiftly and effectively using their billions of dollar of cash reserve. Like how much cash do they really need to have stashed, and for what? Maybe offer a discount on a new unit if you present your defective MacBook Pro for recycling. Show that they are responsible citizens both corporately and greenly.
Reactions:
VaruLV and MajorFubar
2017MBPflexgate
macrumors newbie
Jul 29, 2022
120 videos now, from 37 countries.Another two Flexgate videos added to my YouTube playlist this week, making 92 videos now documenting Flexgate in 13 and 15 inch models not covered by Apple's limp service program.
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