Hi Product Hunt 🤸🏻‍♀️ I am Pratik, one of the members of Solocl Search Evaluation.

We have been working in the e-commerce domain for more than a year. One of the biggest aspects of customer friction that we noticed was the search experience on websites. Customers end up getting empty or insufficient results, even for listed products. This is true for even large players such as Shopify.

People can’t buy what they can’t find. 60% of customers directly visit the search tabs when shopping online. If they get relevant results, they are 2x more likely to stay on the website and make the purchase.

A good search enhances customer experience not only for e-commerce but equally for other domains like media, content, SaaS, etc.

However, search is very extensive and it is difficult to figure out the areas that would have the highest impact on customer satisfaction. It is tough to navigate through countless blogs and articles to identify where your search might be failing. To make it easier for you, we have identified the top key parameters correlated with customer satisfaction.

We hope you like the Site Search Evaluation tool and that it helps you identify areas of improvement for search on your website.

Do share your thoughts on the evaluation criteria in the comments below.

PS- As a part of our launch we are doing free 30-min discussions exclusively for members of the PH community. Do sign up here- https://bit.ly/3SynCuP