Driving velocity and business success with self-service

“Give customers the power to help themselves. Self-service options allow for faster problem resolution while reducing strain on your support teams.” – our friends at ServiceNow

Self-service is a crucial component to any DevOps strategy.

Many IT organizations still depend on manual and ticket-driven workflows with strong reliance on dedicated teams to make simple and frequent change requests. Unfortunately, these traditional models don’t scale. Ticket-driven IT is too slow, teams experience varying skill gaps, and siloed workforces contribute negatively to organizations’ desired pace for growth.

For a successful DevOps transformation, shifting behavior and mindset is key.

As your DevOps and IT Service Management (ITSM) teams continue to increase, so should your ability to provide self-service infrastructure capabilities. Self-service gives teams the advantage of delivering software releases faster and more frequently while ensuring the IT management and operations are still processed in a way that meets business standards and supports business objectives.

Additional benefits include:

• Toil reduction
• Increased efficiencies
• Policy standardization
• Quality assurance
• Reusability

In our ebook How self-service automation drives team velocity and business success - The benefits of using Puppet and ServiceNow together, we highlight how self-service workflows operationalize common tasks, help expand automation to other teams, and, most importantly, enable consistent operations and processes to facilitate repeatable actions.

Read the ebook to learn more about the benefits of shared collaboration and self-service workflows, and how organizations can reliably manage IT infrastructure changes efficiently, troubleshoot problems quickly, and resolve more incidents by integrating self-service automation with key integrations from Puppet and ServiceNow.

Whether you are a ServiceNow or Puppet administrator looking to expand automation to other groups such as Site Reliability Engineering or the IT Service Desk, the integration of Puppet Enterprise and ServiceNow is now at your fingertips.

Alexa Sevilla is the Product Marketing Director at Puppet by Perforce.

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