Highlight - Understand and debug customer issues quickly | Product Hunt

Understand and debug customer issues quicklyHowdy Product Hunters; excited to finally be launching Highlight today 🟪 🙂.

We built Highlight because we constantly found ourselves flooded with errors and support tickets with very little context on WHY these issues were happening. To make things worse, the only way to reproduce these errors was to ask other people to send screenshots, videos, etc., which was never a good use of our time.

At the same time, the more product-oriented folks on our team wished that they could better understand UX flows and user frustrations without having to do user interviews if they weren't necessary.

Highlight addresses these pain points by giving teams reproducibility out of the box! Our platform is installable with a single javascript snippet and makes user sessions super easy to search for! For our customers, when an error or support ticket shows up in their inbox, they know exactly where to start debugging 😉.

Among the core features detailed above, here's a rundown of what we offer: ✅ High-fidelity session replay. ✅ Alerts for New Users, Rage Clicks, Track Properties, and much more. ✅ A first-class slack integration. ✅ Incredibly fast and thorough search capabilities. ✅ And coming soon: Live session viewing, Backend Error monitoring, and much more!

We're focusing on session replay and monitoring today, but we see ourselves building out a whole suite of debugging tooling to help teams find and fix issues faster! Super excited for the Product Hunt community to take a look at what we're up to; please share feedback, questions, and comment on what you think.