5

Google will not let me pay an invoice they sent me

 2 years ago
source link: https://news.ycombinator.com/item?id=31663682
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
neoserver,ios ssh client

Google will not let me pay an invoice they sent me

Google will not let me pay an invoice they sent me
32 points by highwayman47 3 hours ago | hide | past | favorite | 15 comments
I signed up for the trial of Google Workspace.

I entered my credit card information but my "Payments Account" required ID verification, so I submitted my ID.

I then cancelled my trial of Google Workspace, accidentally 1 day after the trial expiration.

I was not allowed to pay the outstanding balance of $1.16 at the time because my "Payments Account" had not been verified.

I closed my Google Workspace account so I wouldn't incur further charges and figured I'd just pay the invoice later.

2 weeks later they invoice me for the $1.16. However, I cannot pay without signing in to my cancelled Google Workspace account. I do not want to re-activate the account, though I try unsuccessfully with the instructions provided to me by support.

Support now tells me that after 20 days a deleted account cannot be recovered. I contact collections to pay the invoice but they "do not handle these types of accounts".

I am concerned this will effect my excellent credit.

I have tried multiple times to pay but support does not provide a means to do so.

Similar happened with me on AWS about 10 years ago - ended up with my account being shut down.

I managed to exceed a free tier and get charged $0.01 USD for S3 storage. They kept trying to take the payment from my card, but my bank couldn't process it as 1c is less than 1 GBP penny.

Have written evidence, and take screenshots of the websites and datetimes where you tried that.

Have all documentation in a way that it holds up in court (a phone call is worthless, but an email history goes a long way), so that in worst case when this escalates you can prove that there was no means of payment available.

I had a similar problem with Skype. I was being billed a monthly subscription for an account I could not log into and for which Microsoft could not confirm my identity. I asked my bank to block payment , which they did, and which worked for a month, until Microsoft clued in and simply swapped in the same subscription under a different name, which snuck past my bank’s block. The final solution was canceling my card and issuing a new one, which of course resulted in endless other problems.
It will end up in the too hard basket and get deleted. Don't worry about it.

No credit agency will touch a $1.16 bill

s.gif
Realistically the main thing OP has to worry about is this somehow getting his Google account flagged and locked by some buggy algorithm at a later date. Nothing involving a human would ever come about this, but it's Google we're talking about.
I'm curious, if Google reported this to a credit rating agency, would they be liable for defamation?
s.gif
How would you know? Arent those reports opaque ML with a scalar result?

GDPR should allow you to extract that info in some countries. But I dunno about the US.

s.gif
OP is refering to the only way to get support from google or even attention. Produce keywords that flag it as a liability or lawsuit issue. \n Ironically, highly paid lawyers are googles only reliable reachable support.\n

Sometimes when you try to gamble a system and the system can gamble you right back, you pay dearly, in this case by having highly paid lawyers do telephone support.

s.gif
I've tried using the GDPR rights, it does not work, they won't extract anything, just scribble in a mail "yea, we have so and so on you" but won't actually give you any actual data containing any particular detail.
s.gif
I thought credit rating agencies work with identified data.
FICO 8 scores ignore collections under $100 I believe.
s.gif
Thing about computers is, they don't care, either way, an outstanding invoice is an outstanding invoice. The number is != 0 and so the machinery grinds on.
s.gif
Which, of course, is why any sane system developer would ask the client 'How small is too small?', then have the computer ignore, say, any claims below $5 or whatever.

Or, better - accumulate claims until the sum is of a magnitude it makes sense to bill.

s.gif
Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search:

About Joyk


Aggregate valuable and interesting links.
Joyk means Joy of geeK