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Grubhub's free lunch promo creates a literal 'Hell's Kitchen' for NYC restaurant...

 2 years ago
source link: https://finance.yahoo.com/news/grubhubs-free-lunch-promo-creates-191534071.html
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Grubhub's free lunch promo creates a literal 'Hell's Kitchen' for NYC restaurants

Amanda Silberling
Thu, May 19, 2022, 4:15 AM·3 min read
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Grubhub offered free lunch to everyone in New York City yesterday. What could go wrong?

Between 11 a.m. and 2 p.m., New Yorkers could use a Grubhub promo code to get a $15 discount on lunch. Naturally, restaurants got flooded with an unexpected deluge of orders. According to Buzzfeed, a worker at a Mexican restaurant in Harlem hand-delivered orders herself via Uber, since their in-house delivery driver was too overloaded. An employee at Greenberg's Bagels in Brooklyn also told Buzzfeed that they received 50 orders in an hour, whereas they typically receive about 10 orders from Grubhub per day.

Across New York City, Grubhub said that it received about 6,000 orders per minute. Within an hour, some users tweeted that the promo code was no longer working, or that restaurants had marked themselves closed to avoid receiving any more orders. All in all, many orders got delayed and/or cancelled, but restaurant workers and delivery drivers were most adversely impacted, struggling to fulfill orders at an impossible rate.

Grubhub said that it modeled this promotion after a previous one, but this time, customers used the promo code six times more, causing unexpectedly high demand.

"To help businesses prepare for yesterday’s promotion, we gave advance notice to all restaurants in our network, which included multiple forms of communications across email and in-platform," Grubhub said in a statement to TechCrunch. "Even with that preparation, no one could anticipate the level of demand and unfortunately that caused strain on some restaurants. We’ll undoubtedly have a lot of learnings from this that can help us optimize and mitigate issues in the future."

Evidently, many restaurant workers didn't get the memo -- and even so, taking proactive measures like adding an extra driver to a shift wouldn't have prepared a restaurant to meet such a dramatic surge in demand.

New Yorkers went as hard for free lunch as the Rangers did in game 7.

Our restaurants and drivers are still working hard fulfilling your orders. Make sure to show them love today (and every day). 🍕🧡

— Grubhub (@Grubhub) May 17, 2022

This is not the first time that a Grubhub promotion inadvertently served restaurants the short end of the stick.


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