CX Account Management Playbook
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The business operating system for experience management.
What is the Experience Management OS?
Design the experiences people want next. And continually iterate and improve them. Meet the operating system for experience management.
World-class advisory, implementation, and support services from industry experts and the XM Institute. Whether you want to increase customer loyalty or boost brand perception, we’re here for your success with everything from program design, to implementation, and fully managed services.
RESEARCH SERVICES
RESEARCH SERVICES
XM Scientists and advisory consultants with demonstrative experience in your industry
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Technology consultants, engineers, and program architects with deep platform expertise
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Attract and retain talent. Increase engagement. Improve productivity.
2022 Global Employee Trends
Hear from nearly 14,000 global employees to find out what’s changed over the past year and how your company can stay ahead.
Acquire new customers. Increase market share. Improve awareness and perception.
The State of Brand Experience Management
As brand and marketing leaders continue to operate with an element of trepidation we’ve put together our brand and marketing predictions for 2022.
Improve product market fit. Increase share of wallet. Decrease time to market.
2022 Market Research Trends
Dive into the 2022 market research trends to uncover the challenges organizations face, their priorities & the key trends driving change.
Uncover the products, services, and experiences that customers and employees want next.
2022 Market Research Trends
Dive into the 2022 market research trends to uncover the challenges organizations face, their priorities & the key trends driving change.
Run world-class research. Find experience gaps. Take action on insights.
2022 Market Research Trends
Dive into the 2022 market research trends to uncover the challenges organizations face, their priorities & the key trends driving change.
Transform customer service and develop stronger, more personalized relationships
with your customers with AI powered
conversational analytics.
Discover a whole new way to listen to employees, candidates, and alumni and uncover insights from the conversations they’re already having about your company.
Keep a pulse on trending brand and competitive insights with AI powered conversation analytics. Empower teams with real-time brand health insights and take action to stay ahead of
the market.
Create and improve product experiences using insights from customer service interactions, online reviews, and more.
Add conversational analytics into your market research toolkit with rich insights from social media, forums, phone calls, chats, and more.
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