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I'm so tired of Google's business products

 2 years ago
source link: https://news.ycombinator.com/item?id=31026257
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I'm so tired of Google's business products

I'm so tired of Google's business products 16 points by sqlpipe 1 hour ago | hide | past | favorite | 13 comments I've been trying to start a business lately, and as many people do, have chosen to rely on Google's suite of products. Google Ads for marketing, Google workspace for email, Drive for spreadsheets... The works.

While working for other companies, I never really had a problem with their services. In fact, Google remains one of my favorite companies of all time for solving the search problem (their search engine is still the best, sorry haters).

However, over the past few months, I have STRUGGLED against the tide to use their other services. My Google ads account is currently suspended for reasons I cannot fathom. My Google Sheets spreadsheet is currently frozen (the reason I'm ranting right now). Their administrative setting pages feel like going to the DMV from the amount of options on screen. Last but not least, their support is almost nonexistent.

Am I alone in this? Is this a problem of my own making, by using Safari instead of Chrome, and not configuring my services properly? Or is this a feeling that others get?

Conclusion: I hope Google gets some real competition soon because it feels like they are falling off.

I worked a lot with both MS online offerings and google's. My own money go's to MS when it comes to documents etc . It is better than the offering of google especially if you need a bit more the the basics. Support is also better.

I don't thing that google office suit is bad just that MS is better

That being said I'm contamplating to stop with MS as I have less needs for a good office suit and just use what apple offers

> * Is this a problem of my own making (...)? Or is this a feeling that others get?*

I can understand why you "had" to rely on Google Ads. But in my opinion choosing Google Workspace/Drive falls unfortunately under "problem of your own making". None of the problems you describe is new nor unknown, and there are plenty of products that are just as good.

> I hope Google gets some real competition soon because it feels like they are falling off.

I think that that's the issue: maybe not in ads, but there is competition for everything else.

I decided I wanted to start a blog and run ads on it, created a google ads account and was immediately blocked with no means of redress or support, only automated "tough luck" replies.
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Me too!

Upon appeal, they emailed me back saying "we can confirm your account isn't suspended"... It's like what are you talking about? I'm looking right at a big red banner saying my account is suspended!

My hopes are not high for a fast resolution.

Google is an advertising company. Their productivity apps exist for one reason --- privacy invasion/data collection --- in support of their advertising objectives.

Using Google apps for anything other than advertising is like going to a medical doctor for a toothache. You might receive something that temporarily eases the pain but the root problem remains largely unsolved.

Yeah they have edges and the support is bad, but they still kind of hit a sweet spot of good ux and features all tied into the google account you probably already use for mail/search.

I think we will see more competitors in this space though. Google isn’t investing enough into it and there is opportunity.

Makes me think of a question I've pondered but to which I don't have an answer: is there a way to use Libre Office synched through cloud storage such that multiple people can work on different parts of the same document at the same time and see each other's changes?
dear diary...

In any case, Google has plenty of competition in the areas you're talking about. Try the Office suite + Microsoft Ads.

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If somebody was trying to make Microsoft Office look good they would invent Google Docs.

I hate to admit it but I am a boss with Powerpoint, I can get almost any kind of business illustration out of my head and into Powerpoint with the greatest of ease.

Giving me Google Docs to attempt the same is like giving Superman Kryptonite.

I think some people don't know how bad Google Docs is compared to Microsoft Word because they've got this idea that using Word is like putting your hand in a toilet so they never try it. If they did they would be singing ‘Google Docs is a Joke’ (I opened Google Docs a long time ago, don’t you know how late it reacts…)

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