Is Your Samsung Galaxy Phone Working Properly? Here's the Simple Way to Check

Learn how to run a full diagnostic test on your Samsung phone to check for errors with the hardware.

There might be cases when your Samsung phone or tablet isn't working the way it's supposed to. Perhaps there's an issue with the battery, the display, or the speakers. Whatever the problem may be, you can run a full diagnostic check on your Samsung device to figure out its overall condition using the Samsung Members app.

Let's see how.

How to Run a Diagnostic Test on Your Samsung Device

Before you start this test, it's a good idea to restart your device. Doing so will help clean the memory and clear any temporary cache files that might be interfering with the normal functions of our device.

Here's how to perform the diagnostic on your Samsung device:

1. Launch the Samsung Members app and tap on the Get help menu from the menu bar.
2. Tap View tests > Test all.
3. The app will start scanning your phone for any errors. Note that some tests require your input, such as the camera test and the mic test, so make sure to be ready to follow the instructions as they appear on your screen. If you miss some tests, don't worry, you can take them again easily once the diagnostic completes.
4. Once it's complete, the app will show you a summary of the tests conducted, including successful tests, skipped tests, and faulty features. If a feature isn't working, it will be highlighted in red and the app will suggest you take remedial actions such as calling Samsung's helpline, visiting the website, or reading FAQs.

What Problems Does the Diagnostic Test Check For?

Some Samsung devices have more features than others, so the number of tests possible on yours may differ from others. That said, some of the most basic features that are tested include:

• Battery status
• SIM card
• Official software
• Mobile network
• Sensors
• Touch screen
• Buttons
• Flashlight
• Vibration
• Camera
• Speaker
• Cable charging

Know Your Samsung Device Better

Instead of having to go to a service center or rely on any third-party apps, Samsung gives you the ability to check what's wrong with your phone via the Samsung Members app. The app comes pre-installed on all Samsung mobile devices, but in case yours doesn't have it, you can easily download it from the Google Play Store.