Shopee越南及泰国站点受疫情影响包裹处理方式通知
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Shopee越南及泰国站点受疫情影响包裹处理方式通知
亲爱的卖家,
您好,受到疫情影响,前段时间通往越南站点及泰国站点的海关关口处于完全封锁状态。因此部分卖家订单一直等待海关处理无法发出。由于这部分订单滞留时间较长,若继续发货可能会导致商品到达当地后不取件率上升。
Shopee平台为了尽量减少卖家的损失,将陆续取消这部分已抵达海关,但仍未被海关处理的订单,预计在这周内完成这部分订单的取消。订单取消后包裹将统一安排退还给卖家,从海关关口退回到卖家仓库的预计退货时效为1-2个月。包裹退还费用均由Shopee承担,并且统一为卖家豁免相应的罚分。
若您的订单未被取消,则该订单已被海关审批目前正在排队等待海关放行。放行后订单会正常发运,若有任何变动,Shopee平台将在第一时间通知您。
同时为了维护买家体验,Shopee平台会通知买家该批订单状态变更。若有买家询问,请参考如下话术沟通:
Dear esteemed buyer, Thank you for your interest in our shop! Due to COVID-19, we cannot ship out the goods on time. We are sorry that since you have been waiting for a long while, Shopee canceled your order. Welcome to replace the order in our shop. Thank you for your understanding!
亲爱的买家,由于泰国/越南站点的物流受到疫情影响,Shopee平台取消了您的<XXX>订单。给您带来的不便请谅解。欢迎您再次光临,平台会通过其他运输方式将包裹送至您手中。感谢您的理解。
感谢您的理解,Shopee与您共克时艰!
我们建了一个亚马逊卖家交流群,里面不乏很多大卖家。
现在扫码回复“ 加群 ”,拉你进群。-
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