Configuring C4C Service Center and CPI working together without SSO problems
source link: https://blogs.sap.com/2022/04/01/configuring-c4c-service-center-and-cpi-working-together-without-sso-problems/
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
Configuring C4C Service Center and CPI working together without SSO problems
For all those SAP customers who have SF, C4C Service Center and CPI, who are experiencing problems with access to C4C Service Center and CPI, here is the solution along with my experience in solving this problem.
THE PROBLEM
You have C4C Service Center configured correctly and working, employees from SF can log in to “Ask HR” and everything works smoothly, but if you try to log in to CPI, all you see is a blank page.
Behavior when accessing CPI
At this point, you may have searched the SAP knowledge base, Google or even put a case on SAP Launchpad.
Most likely you found this KBA: “2846279 A blank page is shown when accessing the WebUI of SAP Cloud Integration tenant”.
So you follow the KBA, CPI works perfect, but the employees from SF can’t login to “Ask HR”.
Error login in Ask HR
If this happens to you… I’ll tell you what the solution is.
SOLUTION
The solution is the following. You must login to BTP Cockpit, to the global account, then you will see that you have at least 2 sub-accounts, one for PRD and one for TEST.
BTP Cockpit Sub-accounts
The problem is that you should not configure CPI and C4C SC in the same sub-account, for example, in the TEST sub-account there should only be one product configured, either CPI or C4C SC, but not both.
A good BTP Cockpit practice is to use separate sub-accounts.
Separate the sub-accounts
When we use 4 sub accounts, 2 for PRD, one for CPI and one for C4C SC and 2 for TEST, one for CPI and one for C4C SC everything works great.
Tip: When you create a new sub account, perform the C4C SC configuration in it, because it is easier than migrating all CPI integrations.
I hope this will be helpful to people who are having this problem.
Recommend
-
61
Better together: Working with EMEA businesses to help them do more in the cloud 2018-10-10admin...
-
39
Working together to improve user security 2019-02...
-
50
(Image:The Verge) Inside Microsoft’s Surprise Decision to W...
-
50
Tableau And PostgreSQL: Two Ways Of Working Together
-
4
Openstack Liberty Lab Part Four: Configuring Glance Image ServiceGlance is image service which enables users to discover, register, and retrieve virtual machine images.I assume you installed glance
-
7
Configuring Selenium to Run Headless, Without a Desktop When we left off, I was learning
-
3
-
4
Configuring Features and Personas in SAP Service and Asset Manager The SAP Service and Asset Ma...
-
12
Configuring SAP Master Data Integration service for Business Partner replication using SOAP API’s – 2022 (Note: Some features mentioned here might not be available in your environment. Please get in touch...
-
14
Configuring ESLint, Prettier, and TypeScript TogetherMay 01, 2023Static analysis is tooling that scrutinizes code without running it. This is in contrast with dynamic analysis: tooling such as tes...
About Joyk
Aggregate valuable and interesting links.
Joyk means Joy of geeK