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Remove Google Account After Factory Reset (2019)
source link: https://support.google.com/accounts/thread/5783037/remove-google-account-after-factory-reset?hl=en
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Original Poster
May 9, 2019
Remove Google account after Factory Reset
I have 2 Huawei phones that we use for work, the 2 people have left the company and have removed our work google accounts and used they own one.
I have now reset the phones, however I need the google account to sign in. I am unable to get this from my old employees, so I need a way to remove the FRP.
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Last edited May 14, 2019
All Replies (22)
Volunteer in this Google supervised forum. Not a Google employee.
May 9, 2019
Are you using G Suite, with your own domain name?
Original Poster
May 9, 2019
Not sure what G Suite is, so i would say no :)
Volunteer in this Google supervised forum. Not a Google employee.
May 9, 2019
G Suite ($$) allows you to use your own domain name, and also full control over Android devices, in which case you may have been able to solve the problem.
Unfortunately, little you can do.
Have a look at https://www.google.com.au/search?q=FRP+unlock+tool for a possible solution.
Also good link here (thanks Tamas!) http://www.androidcentral.com/what-do-if-youre-locked-out-your-phone-after-resetting-it
Without the correct login credentials, the device is essentially dead in the water. Google cannot assist in this matter, unfortunately.
You may want to try and get your money back, or read this page http://goo.gl/sQ4Y47
Various forums for your device, device brand, or an Android forum may have a hack; some pretty clever people there. Those forums are worth looking at if nothing else will work for you.
If you do not know your log in credentials:--
Go to https://accounts.google.com/signin/recovery (if not already done so); follow the steps; submit to Google
This blog can be helpful in your recovery:- http://gmailaccountrecovery.blogspot.jp/ Reading this will help you understand the process. Good tip here which may also help https://goo.gl/ERwwFW
Try https://www.youtube.com/watch?v=pZjOo-01wGU for some Samsung devices.
For Sony devices, see https://support.sonymobile.com/au/xperia-companion/#gref
Original Poster
May 9, 2019
Thanks for the response, I shall take a look at them.
How come Google cannot support us? This is a Google setting that has been introduce?
The phone potential is ours, just one of our engineers has changed the google account on the phone to his personal account and then left the company.
Volunteer in this Google supervised forum. Not a Google employee.
May 9, 2019
How come Google cannot support us? This is a Google setting that has been introduce?
Nothing new.
For security reasons, you need to prove ownership by signing into the account with the correct credentials.
Have a look at https://www.google.com.au/search?q=FRP+unlock+tool for a possible solution.
Also good link here (thanks Tamas!) http://www.androidcentral.com/what-do-if-youre-locked-out-your-phone-after-resetting-it
Without the correct login credentials, the device is essentially dead in the water. Google cannot assist in this matter, unfortunately.
You may want to try and get your money back, or read this page http://goo.gl/sQ4Y47
Various forums for your device, device brand, or an Android forum may have a hack; some pretty clever people there. Those forums are worth looking at if nothing else will work for you.
If you do not know your log in credentials:--
Go to https://accounts.google.com/signin/recovery (if not already done so); follow the steps; submit to Google
This blog can be helpful in your recovery:- http://gmailaccountrecovery.blogspot.jp/ Reading this will help you understand the process. Good tip here which may also help https://goo.gl/ERwwFW
Try https://www.youtube.com/watch?v=pZjOo-01wGU for some Samsung devices.
For Sony devices, see https://support.sonymobile.com/au/xperia-companion/#gref
Original Poster
May 14, 2019
So I've been told by Huawei that they can apply to Google for an Unlock code.
However I have to send Huawei the phone, how come I can't apply for this unlock myself.
Volunteer in this Google supervised forum. Not a Google employee.
May 14, 2019
However I have to send Huawei the phone, how come I can't apply for this unlock myself.
Just guessing here, but possibly a security precaution.
Frankly, I wasn't aware of such a thing that the phone people are doing. Hope it works for you.
Original Poster
May 14, 2019
Its very very very annoying you can't email or contact Google Support!!!!!!!!!!!!
Volunteer in this Google supervised forum. Not a Google employee.
May 14, 2019
No direct support from Google for free Gmail, or domains sending to Gmail, unless you are a subscriber to "Google One" https://support.google.com/googleone/answer/9004013?hl=en
G Suite accounts ($$) have a support option at https://support.google.com/a/answer/1047213?hl=en
Otherwise, you will need to use this help community, operated by volunteers, who are not Google employees.
With >1.5 billion active Gmail users (20% of the world population), personal support would be impossible.
If you do manage to contact Google, they will direct you here.
Want to pass account stage after hard reset what do I do
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