Atlas - Give your customers superhuman support | Product Hunt
source link: https://www.producthunt.com/posts/atlas-408e41b0-e63a-48f1-8208-31b6a186066b
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Hi PH,
I’m Jon from Atlas. Atlas is customer support software that helps you understand what your users are experiencing when they ask you questions so you can solve their problems faster and make them happier. We do that by bringing together chat and email messages with session recordings, error logs, and outbound messages so you can see the full picture of what your users are doing without having to move between lots of different tools.
We've built tools for customer support teams for the last 4 years and know that it can be a thankless, difficult job. Support agents spend about half of their time bringing together information from across different tools to solve user issues. We want to empower support teams to solve their users' problems faster so they can help drive product direction rather than being viewed as cost centers.
Would love your feedback!
Nice product! I have been working for a all-in-one customer support software, but combination with session recording puts your solution onto the next level.
I have added your tool to my database of tools (3k+ tools, 300+ categories), under customer support, bug tracking and sessions recording categories.
https://marketingplayer.com/tool...
Hope yo see some more pages on your website, I got most information about your product from your PH post, would be nice to explore pricing and all the features.
Good luck! 👏
Cool product, congrats!
I'm curious about a few aspects of Atlas. It looks like sharing a customer list is necessary. What can you tell us about how Atlas approaches user privacy? How about regulations like GDPR? I'm also curious about which bug tracking systems Atlas supports, or if it requires its own database?
Great questions, @p20z . If you want to see info from your database about a user, then you have to make an identify call via Javascript to Atlas. There are a couple ways to handle privacy, depending on your interpretation of GDPR, the lightest touch is to include us as a third-party vendor listed in your terms of service. We're also adding support for a user opt-in scenario that gives more control to your users to explicitly opt-in to sharing their session info whenever they contact your support.
For bug tracking, we handle console errors natively and have a Sentry integration for backend bug tracking.
Very nice UI & useful! Congrats!
Will it include a wiki/knowledge base as well?
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